Bastion Hotel Zaandam

This is was our 3rd or 4th time stayed at the hotel. This time it was not a planned trip but our Caravan broke on the way to the camping site in Amsterdam so we booked this hotel immediately since we knew the hotel & it's facilities. Room - it was very spacious. The view we got to the backyard so nothing much to see there. Breakfast - it was not a huge & exceptional buffet but it is ok with few hot & cold items. Staff - everyone is very nice and helpful. Specially 2-3 young men at the reception were very nice & helpful. on On our last day on check-out we had to wait a bit to hear from the garage about our Caravan but we settled the bill and told us we leave check-out time due to our issue. Then without we asking one of the young reception man told us to stay even 1 hr. more if needed! Though we did not, still it was very sweet of him!

Initially we booked for 2 nights thinking we get our caravan back but didn't so we extended 1 more night! I think due to that reason Housekeeping must have not got the correct info so our 3rd night room was not done, neither towels were changed! So, on our return to the room in the evening we went to the Reception & told that, but that time Reception said housekeeping personnel already left. We said that's fine, just provide us cleaned towels. Price - is quite on to the high end!

Great location to stay close to Amsterdam and other several points of interest (airport, restaurants, supermarkets, stores, tourism attractions). The staff is really nice, by mistake we passed the breakfast hour, and they picked up some bread, juice, cheese and fruits for us to get something to eat. The room is adequate: good size and renovated bathroom. Decent internet. A lot of parking spaces inside the hotel with controlled access.

The floor corridors to get the rooms look like from the 70s' so an upgrade is more than necessary. Also, poor options for TV watching. I had a TV box to entertain my daughter during our staying but unfortunately the TV configuration cannot be changed (only local channels). If you expect international travellers maybe some alternatives would be good for families. However, pros offset the cons in general.

Cleanliness of hotel, restaurant was handy a little pricey but convenient, public transport was close by with a servo across the road. Manager for 2nd and 3 rd nights went above and beyond his job description with fantastic wait staff.

Price on meals and distance to center of town. Manager on first night seemed confused on his role. The pillows were very flat, no airport transfers thus being very expensive via taxi.

Fairly ordinary travel hotel that didn't stand out in any way other than that the staff were nice and helpful. Plus, they were pretty! Plus for the parking lot which was big spacious and free

That it was far from Amsterdam center, har to go to the town for a drink. There was busses but I did not find it worth it so I took the car and have to skip the drink

Location was great, close enough to get a train or bus into centre of Zaandaam and then onto amsterdam central. Rooms were spacious enough, liked that there was a fridge available, room was close to the reception which was handy. Great we could play pool. Staff were incredibly helpful, offering blankets when we were outside, also teas or coffees, always smiling and helped with anything you needed

I was visiting TNW conference and this hotel was 20 mins walking from the venue. Also the public transport is near by, you can take a bus fo 6,5 Euro to Amsterdam Central.

The smell in the toilet. There's a gate to enter the hotel territory and you can open it only by calling the bell, no option to open it by room card. Once I had to wait for 5 mins just waiting for someone in the reception to open it.

room&toilet were clean and comfortable . coffee machine at the room . staff was nice and approachable

No major issues ; entrance was a bit uncomfortable for travelling with suitcases , lobby area was a bit dark, not a lot of options from restaurant menu for dinner , not many pillows

Staff, decent location, room was consistently and well made

Noise isolation could be improved for windows Beds uncomfortable for anything other than sleeping

Staff courtesy

The location did not have any cycle rental shop nearby. It would be good to keep some cycles (multi-seater) for rental by the guests.

Close to public transport Cleanness Room are spacious and all facilities working as expected

Needs attention to outdoor area to be cleaned regularly