NAU Sao Rafael Atlantico

Beautiful location with direct access to some of the nicest coastal scenery and a few beaches (Sao Rafael, Arrifes). The staff is very friendly and the food is excellent (the breakfast buffet has everything you need, the dinner buffet - exceptional quality, and also the food at the bar was always very good). The pool areas are very nice too. They also have bathrobes and slippers in the room, plus water boiler and coffee machine. I was here at the end of November and all the restaurants nearby were closed for winter. So it was good to have good restaurants in the hotel. Otherwise, you need to go to Albufeira Marina or the old town, which is too far to walk, so you need a car or a taxi.

Bathrooms have no doors and you can literally look straight into the shower from the bed, so there's zero privacy. I was traveling alone so it's not a big deal, but this hotel would be totally unsuitable for our family with kids/teens or for friends traveling together. The bathroom is very dark. Plus, in my room, the water tab was loose (bad installation) and some paint on the walls was off - quite unacceptable for a 5* hotel. Parking is somewhat limited and even in the low season, I had to park quite a bit further away. Again, not a big deal, but not sure how they handle it in the summer. You need to buy a swimming cap if you want to use an indoor pool (so bring one from home). The other indoor pool/jacuzzi has an extra charge of 10 eur/day.

The location was excellent, it’s beautiful luxury hotel, buffet restaurant was very good and I loved the entertainment

the staff are very unfriendly and impatient, food in the a-la-carte restaurant was bad and WIFI in the rooms was a disaster

The property is a large resort with beautiful pools that were very clean with lots of chairs and umbrellas

The property is a little bit worn, chips in drywall and scuff marks on the walls and carpets lifting, but it was very clean.

Everything . The place is amazing . We helped the cat who lives in the grounds near the exit gate to the beach by buying a feeder . If you can do a good gesture please keep on feeding him and changing its water . A good things never hurts anyone

The beach located on the property was fabulous. The rooms were clean and the beds super comfortable! The shower was also a big hit. The grounds were beautiful overall and was very peaceful. Very easy to get an Uber to old/new town for around €6/€7.

There was a good selection of food for breakfast however I found a lot of the hot foods were cold. The hotel itself was very quiet and not much of an atmosphere around the place, would definitely need to venture out to surrounding areas but we really liked the peace and tranquillity. Other than that we didn’t have any issues!

The hotel has spacious rooms with great views. The breakfast was delicious; you have a great selection of different foods. I also liked the indoor pool and gym. Hotel is located near beautiful beach and in a quiet area. I definitely recommend the hotel if you are planning a trip to Algarve.

I was here in January (low-season time) and you definitely need a car because all the restaurants nearby are closed and the center of Albufeira is around 2 km away. The housekeeping service was a bit slow (we left the room in the morning and in 2.30 pm the room still wasn’t tidy). Also, you need to bring the swimming cap with you if you want to use indoor pool. You can also buy it in a hotel (5 € per unit).

This was one of the best hotels I've ever stayed in. The cleanliness was 110% all the time. The facilities were absolutely amazing - exceptionally well staffed, and the staff were incredibly attentive. The restaurants available catered to every single need. The staff cleared our plates within SECONDS (im not even exaggerating, they were literally always there to clear a plate) and they reacted to the barest of glances their way and came to see if we needed anything. The pools were beautiful and clean. the hotel was no too busy, the access to the beach was literally less than 5 min. From the hotel's private exit we could access the cliffs and watch the sunrise and sunset. On leaving early in the morning, they actually packed up breakfast for us as we missed our included breakfast for that day; they did so without us even thinking to request this. It was just beautiful. 10/10

everything was absolutely perfect. nothing to critique.

The staff was very nice. The view, we had room 374, was very good. The half board rate was well worth it. The menu changed daily and the options were many! Restaurants are a bit of a walk or drive from the hotel. Parking was safe and free!

Tours are not able to pick you up at the hotel BUT the 6 minute walk for pick up point is doable. The swimming cap requirement is outdated. The charge of 10 euro per person should be reduced since half of the spa was not working.. the jets in the pool were not functioning, the jacuzzi was not hot and very very dingy with signs of mildew. The floors are very very slippery, a hazard to falling. They will nickel and dime you when it comes to coffee and tea. Hotel needs a renovation, rugs specially, for goodness sake put the fireplace on in the lobby!

the hotel is amazing Private access to the beach excellent breakfast spacious room with nice decorations indoor pool and gym

the second day they didn’t clean our room despite having asked to the reception before lunch after we saw they didn’t clean it during the morning.. the hotel charges 10-13€ for each movie you want to watch in your room’s tv.. not even at the cinema.. the waiters during the breakfast are quite stressed to take your dish as soon as you finish to eat something, they could wait a bit for people to enjoy and relax I suggest to go to the indoor pool immediately after lunch as later in the afternoon kids start to make a mess

The hotel boasts outstanding facilities, including serene pools that offer a relaxing atmosphere and direct access to the beautiful Sao Rafael Beach. The rooms are spacious and provide exceptional comfort, making for a truly enjoyable stay.

We experienced a mix of excellent and average service from the staff at the buffet restaurant. While some members provided exceptional service, there were instances where the overall customer service fell short of expectations. There is room for improvement in this aspect.