Hotel Ponta Delgada

Staff were friendly and helpful. Clean and beautifully decorated room with balcony - with kettle and coffee/tea available. Charging outlets next to each side of bed and good lighting. The bathroom was clean and had basic toiletries on request at reception. Continental breakfast with variety of bread, ham, cheese, and hot scrambled eggs and bacon, yogurt, and fruits. Pool and jacuzzi were great, open from 9a-9pm (wanted to use the sauna, but remained close and had no instructions) One of the nights, I ordered room service (additional €5) for dinner from their restaurant, O Baco, and it was great! Location:10 mins from airport, paid €10 (with luggage) by taxi. It's about 10mins walk to the city gates, and 5 mins to Forte São a Brás along the water.

The hotel is 10 mins away from the airport, and my room/balcony faces it so you can see and hear the planes take off and land around 6-7am and before midnight (10-11pm ish). The noise didn't bother me as it was interesting to see, but others might, so requesting a room on the other side of the hotel might be better.

Overall, we had a good stay. The hotel was clean and it's a central location. I liked the little balcony that the room provided, and the hotel was quiet overall (note: the entire city is under a flight path so you will occasionally hear airplanes taking off or landing, but you will hear that throughout the whole city, not just at this hotel). The staff were also helpful when we were asking about tips in terms of things to do in the city.

When we dropped off our bags before check-in, I didn't love how we how to drop them in a room that didn't feel very secure. When we went to pick them up, they had actually told us the door was unlocked and we could go in there to pick out our bags (the room isn't behind the front desk). Also, when we asked if by chance our room was ready, we were told that if it was, we would have to pay an extra seven euros per hour for accessing the room early (which I had never heard of before).

Location is convenient: 10-15min walk from the city center. Very good breakfast: bacon and eggs, good variety of cakes, fruit, jogurt etc. Very good local food in the hotel restaurant O Baco. Nice little indoor swimming pool and jacuzzi. The room was spacious and had excellent sleeping quality, mattress, pillows. Safe, big mirror, air-con, kettle with tea and coffee. Balcony with partial sea view. Good cleaning. Nice staff.

There was no fridge in the room. :( I could even pay little extra to have one for longer stays. Sauna and showers were closed the whole 2 weeks I stayed at the hotel. Air-con temp of the room was not adjustable: I could only turn air-con on or off. When it was on it was auto-set to 16C which is way to cold for me unless Im sleeping with a thick blanket! Bathroom floor gets very wet easily and there could be an extra towel to wipe it dry as the towels are quite small. However, despite some negative things I really liked the hotel, enjoyed my stay, could return and would recommend this hotel to others too.

The facilities, space, room and location (easy walk into the centre of town) were very good, except for being close to the end of the airport runway and therefore noisy.

Too much plane noise due to the hotel being at the end of the airport runway and with flights leaving/arriving early morning/ nighttime, the breakfast was tasty but same every day (after five days it became boring), and the bar was in sufficiently staffed and we had to wait for an hour to get a drink.

A good hotel in general with just a few short comings however Good wifi, clean room, pleasant bar with friendly staff a very nice pool made it an enjoyable stay overall.

No fridge, no milk, limited tea and coffee. could not book restaurant on 3 out of 6 evenings. Mon restaurant was closed! Bar restaurant seemed to always be booked up. Location overlooked streets but convenient to some very good eating within 10 minutes walk.

Way beyond expectations! This hotel deserves to be at least 4 star, if not 5. An amazing room, wonderful breakfast and perfect location just 5 minutes walking from the centre. The O Baco restaurant is also outstanding, all the dishes I tried were excellent, and the tiramisu was the best I've tasted outside Italy. Thank you for a great stay on a beautiful island

Water pressure was sometimes low, so the shower wasn't perfect

Hotel staff were friendly and attentive. At breakfast, they constantly replenished food options. Beds comfortable. Liked the pool, sauna, and steam room. Terrace at the end of the hall on the 5th floor was nice to have a read outside. Location was great, a short walk to PDL centre and port area.

Small things. Coffee at breakfast was not great. Did not like having to rent a lock for the room safe. I think it should have been included.

The breakfast was great, a lot more food options than expected, we were pleasantly surprised. The room and common spaces were really clean. The staff were extremely helpful and friendly. I would highly recommend this hotel. You may want to keep in mind that the hotel is about a 10 min walk to the center of town. We did not mind the walk at all and I choose this location because I really wanted a pool. We were very happy with our choice.

We loved this hotel, it was a shame we only had two nights here. The room was spacious and comfortable with a cute balcony overlooking the city, breakfast was exceptional with so much choice and the pool/sauna was perfect to relax in after a day out. Location was central to where we wanted to go. Staff were friendly and helpful

The smell of bleach in the breakfast area with the constant cleaning

The junior suite is spacious, with a balcony and sea view. The balcony has lounge beds. The kitchenette has a Nespresso coffee machine with 4 capsules. The bed is comfortable with two pillows per person. The air conditioner is excellent. There is a free gift of wines (2 bottles) and a fruit basket. The toiletries are good (shampoo, v. thick conditioner, shower gel, lotion, soap, body wash). WiFi is very good, with dedicated router inside the room. The hotel is in a good location within walking distance to central mall in the city. It is an established hotel that taxis and tour guides do pickups from. Reception and restaurant staff are friendly, competent, with decent English skills. There is a baggage room in case of early check-ins and late check-outs.

The complementary breakfast is below average, with hotel staff being too slow to replenish dishes at 8AM and few free tables. The breakfast coffee is terrible, filtered, no options. The indoor pool and Jacuzzi on the first floor have no air conditioning, so it is very humid. The restaurant and bar opening hours are limited, subject to reservations. The hotel is very close to the airport, so you will hear planes coming in as early as 6 AM. The soundproofing of the junior suite in the corridor with 2 other rooms on the 6th floor is nil.