Crowne Plaza Bucharest, an IHG Hotel

I was upgraded to the executive suite that was amazing as I had a lot of friends attending the same conference. I would not have chosen that location myself but the facilities and staff made up for that. Breakfast was very good, excellent staff and a very comfortable bed. I will definitely stay there again.

As we had a lot of activities to attend in the old town the location wasn't the best at this time. Traffic was very heavy in the afternoons so it took a very long time to go short distances. But as mentioned earlier, the comfort of the hotel and the amazing staff made up for it.

Very nice room, very clean, staff from the reception very nice with exceptional customer service skills, hotel was pretty empty so you can relax but if you want action you should book in the city center.

I did not like that in the morning at the breakfast the staff were busy moving tables around to other restaurant, many of the food had no labels in the morning and when asking somebody from the staff they also did not know which milk is vegetable and which one was cow milk and so on for example. I am not sure if it is ok that in the morning the staff was also serving themselves from the drinks, coffees around never saw this in another hotel 4 or 5 stars hotel.

The hotel is very elegant and worked well for an international conference. Equipment worked flawlessly for the sessions I attended, i.e. microphones, projectors and such. The staff is friendly and professional, the Pine restaurant is nice although the service there might be a bit faster. The spa is nice, has an indoor pool (which was too cold for my taste but I saw people enjoying it so I think that's just me). The sauna, steambath and jacuzzi were very nice and the area is relaxing. The shower in the room was great. Good power and steady flow of warm water. Very good breakfast buffet. All in all it was a very pleasant stay that lasted for a week.

The directions to the spa from the room floors could be better, you have to go through a door that looks locked but isn't and although you know the general direction it's not obvious where to go. Like say in the positive section I liked the spa, but I also must say that only two of four bubbly lounge chairs in the jacuzzi were working. I'm sure they'll fix that soon.

Wide rooms. Sparkling clean. Stylish and high quality furniture.

The parking is charged separately.why???? :)) We were a couple - we've got a room perfectly prepared for single use . (one pair of slippers, one bathrobe) indeed we didn't asked for extra because we stayed only one night but..you've got the point. The mattress is quite hard and uncomfortable The walls are advertised as soundproof but there is almost no relation at all between soundproof and "rooms drywall separators "

Rooms were great. Wife loved the spa. Pool and fitness areas were wonderful Had a nice dinner . Enjoyed the bar area for a night time snack and cocktail Best breakfast we had the whole time we were in Romania.

The location is far from anything else to do. You need to take a Uber to the downtown area. Don't take a cab. It cost 4 times the price of a Uber

It was clean and the staff was helpful.

The spa facilities opened only at 10 (jacuzzi at 12). And the spa was one of the biggest reasons why we choose this hotel. We realize it was nye weekend but we expect full service after we pay that much for the stay and the services that are included in the price. We also didn't like that the room balcony had a fence that is too low, which makes it super dangerous standing outside.

Great breakfast spread. The rooms were very clean.

I originally got a room with two beds because I was traveling with my friend. The front desk offered an upgrade and I assumed the upgrade would be a room with 2 beds still but it ended up being 1 bed. We didn’t have time to make the change because we had a reservation to make but my friend ended up sleeping in the chair. The TV kept turning on every 5-10 minutes so I ended up unplugging it from the wall.

Clean, confortable room, good bed, nice room-service, great conference areas, terace, nice staff

Everything was great, except poor cofee quality on breakfast; although better at the bar, where they should have some pastry (croissants) all day long

Large and clean rooms, personnel at your service, unfortunately I could not stay for breakfast therefore I cannot judge on this, close to Otopeni airport which makes it a very good option for who has flights in the morning.

My stay was so short that I had no time to spot negative sides.

Excellent and supportive staff, they strive for the best. I did check-in at 5 am without issues. Balcony with good size. Room service is very prompt.

Bathroom wall mounted heater not working, so bathroom was cooler than rest of the room. Bad odor in the room and the corridors, this needs to be more aerated.