Serras Barcelona

We loved the location of the hotel and the ability to walk to the areas we wished to visit. What we were most impressed with was the high standard of service that we received. When we arrived we were greeted with a glass of cava and given a tour of the facilities. Our room was very clean and well stocked. The breakfast manager, Sandra, was very welcoming and took time to chat with the guests each morning. She offered her coat to my friend to use for a trip to Monserrat as my friend’s luggage had not arrived. The roof top terrace has loungers and seating areas where you get a view of the port and can have food and drinks. We highly recommend staying at the Serras Barcelona. Heather C.

We absolutely LOVED our week-long stay at the Serras - it started from the second we stepped foot in the hotel - we were given a warm welcome by the knowledgeable and friendly staff complete with champagne, OJ, water, warm washcloths and a thorough overview of the property and its offerings. The beautiful yet understated decor and different areas to lounge, enjoy time with each other and dine/have cocktails were simply marvelous - the view from the rooftop deck is hard to beat, along with the cozy seating arrangements both on the rooftop, and in the library. We also really enjoyed our dinner at Informal, the on-site restaurant - it was so very tasty. The breakfasts we also enjoyed - most especially the personal and caring touch of the waitstaff (most especially Sandra) had for our family - she knew our 'regular' order, especially the gluten-free bread for our daughter. Our rooms were nicely-sized - the beds along with the bedding and pillows were SOOOO comfortable, we had a hard time getting out of bed in the mornings. Loved the small touches of slippers and thick robes, very large and absorbent bath towels, a flat iron (!), special treats at turndown every night and the large rain showerhead. The staff was consistently AMAZING - everyone bent over backwards to help us, spoil us, make sure we wanted for nothing. Multiple times during the week, the wonderful doormen would get us coffee, water and croissants to go; the incredibly knowledgeable front desk/concierge/reception team did everything from arrange meals for us, brought me tea at 6am in the library when I couldn't sleep, helped us order taxis, got us covid tests on site at the hotel, checked in with us on how our daily adventures had been - they all took amazing care of virtually everything we needed. The location of the hotel cannot be beat - it is walkable to essentially everything you would want to visit while in Barcelona - 10-20 min walk to anything.

So few things to say in the negative - if we had to say anything, it would be that the fitness room didn't always have towels stocked up - but otherwise, we have little to no complaints!

From moment of booking until checkout - the experience was smooth, professional, extra-friendly. The property is small and very peaceful. Elegant design/layout. Room was quite large, with very comfortable bed/bedding, a full sofa, desk. Large bathroom area. Everything so clean. The staff make this an extra special place! SO helpful. Great food too. Wide variety of breakfast options. Lovely, romantic rooftop bar. And the Rooftop restaurant is a special place for an excellent, fine dining experience. Location: Gothic Quarter, fronting the marina. Walkability 100%. Close to so many Barcelona highlights. And just a gorgeous are to walk around. Would love to return to this spot. Highly recommend!

Nothing. Truly.

We had the best experience !!!! The hotel and it's staff were top notch.the location was excellent. The food and drinks were superb. Nothing and no one personified this excellence more than sandra.She was the gem among gems.she made it her mission to get us tickets to sagrada familia on the same day which is near impossible. She works in the restaurant but was instrumental in taking care of all of our needs.she is the reason we will definitely come back

Time!! We were in nice for 5 days before spending the weekend in Barcelona.i should have spent more time in Barcelona.

ıt was clean and staffs were very polite and helpful

nothing

The service was exceptional and above and beyond!!

I loved the staff. Very friendly, knowledgeable and provided excellent service. I loved the room cleaning. Never review room cleaning before but the cleaners did a great job everyday. Loved the little treats beside the bed. The restaurant/bar/pool was AMAZING. Could spend all night there. The artwork in hotel was also beautiful. The location was very convenient. Not too far from most places we wanted to visit. Walked everywhere. Wish there were more Serras hotels in other locations like USA

Nothing major. I think due to the treats left beside bed we had little visitors (tiny flies). I’d suggest maybe having a little lid to cover the treat.

We liked everything about the hotel, staffs were friendly and went above and beyond to help.

The only issue we had was with house keeping, they were just doing a superficial cleaning didn’t really bother to do the room properly. The room was clean and was good the first day but daily housekeeping and turn down service was not that great

The staff of Serras was very polite, professional and accommodating making our stay very memorable. The location was perfect for walking to attractions and exploring. The rooms were clean however the best was the rain fall shower and the great water pressure. I also appreciate the little morsel of sweets that was left for us when they came by to turn down our bed and place slippers bed side for our comfort... what a lovely touch and attention to details. I would highly recommend Serras in every way.

That our stay was too short!

Everything! This hotel is gorgeous!! Wish we could've stayed longer to enjoy it more. Loved the history (it used to be one of Picasso's studios), the elegant historic building, spacious room with balcony, the rooftop bar & views, the location near the waterfront.. Nothing not to like. Exceptionally friendly, welcoming & helpful staff. Divine experience! Thank you Serras for our last 2 memorable days in Barcelona. We'll be back to spend more time with you.

Nothing! (except leaving!)