W Taipei

Location is great for those who likes to shop. It is located next to several department stores and not far from Taipei 101. Very close Subway Station. Staffs were very helpful. The hotel room is also large enough for a family of 3. Breakfast is great. Many choice and good taste in our opinion.

To access to the room, you are to connect 2 elevators. We found it troublesome to go back to the room. And there is a partition between the bedroom and toilet, there is an open space that can not be closed and we can see the toilet from the bed. At night, the light and noise from the toilet could wake up someone in the bedroom.

Location is good as it has easy access to plenty of shopping centres and Eslite bookstore is just next to it (closing in Dec 2023). The staff is polite and efficient. The room we booked is clean and spacious with a nice city view. The swimming pool is great for the family as they had lots of fun there. Breakfast is also good as they offer a wide range with plenty of choices to choose from. The fruit juice bar is great as the juice is freshly prepared upon request.

Unlike most of the hotels we stayed in, snacks in the room are not complimentary, you have to pay for it except the bottled water.

As usual the W Brand lived up to its expectation. Room was spacious and clean. Location is convenient and close to the iconic 101. I would also like to reserve a special thanks to Emily (I believe) and the team who handled my tight situation when I had accidentally left my mobile on the cab on the way to the airport. When I realized I quickly rang back W to see if they could assist in anyway to contact the taxi company as I have no recollection of the number plate of the taxi. They managed to recover the footage of the taxi when I boarded at the Hotel and contacted the company/driver who then confirmed the mobile was still there and made the trip back to the airport to return it back to me (all within about an hour). During this time they team were very patient and reassuring etc. Kudos to them all :)

Very sweet and nice service. They gave us a delicious birthday cake and a cute birthday card when I told them we are celebrating my girlfriend’s birthday. We didn’t prepare a lighter but they even came to our room to light the candle for us.

One minor drawback is that swimming pool might be crowded in the afternoon. It took us some time to find an empty space to put our towels and stuffs because all recliners had been taken.

1. I would like to expressed my big thank you and appreciation to Mr Gary Lee from Concierge Team Leader. He guided us what to do in Taipei, he's polite, very patient and he communicated well in English. We enjoyed our stays in Taipei because of his recommendations and great attitude. Thanks Gary 2. always sufficient and provided many bottles of drinking water in the room

1. the lights were too dimmed in the room 2. shower or bath gel didn't replace or top up 3. woobar closing hours

This is a great hotel, not a stuffy feel with fantastic amenities and good location. The staff were amazing, we kept running into the wonderful hotel manager who was great to talk to. The room was so well appointed, separate toilet always welcome.

No thing

The hotel is beautiful and the restaurants really do make the stay extremely convenient and comfortable! Our room was great and I really loved the rain shower and the beautiful bathtub. When we mentioned we were there for my birthday, the staff was so kind and excited for me and every other person who helped us throughout the stay was quick to wish me happy birthday. We felt very well taken care of and I would come back just because of how nice everyone was.

Check in wait time was really long. Even though it was a Tuesday night, we had to wait at least 15 mins and kept getting cut in line by other "higher priority" guests. It seemed really unnecessary to have a priority system and no one should have had to wait so long for something so simple. All of the rest of the customer service was excellent though so it definitely made up for this first awkward experience.

-Location is great for downtown. -Staff are super friendly, helpful and keen to please. -The breakfast is yum! -The views from the rooms are spectacular, especially with Taipei 101.

-The check in process takes far too long!! it should just be a quick payment and confirmation of details but it takes ages and required additional queuing for breakfast, etc. -It doesn’t detract from the overall stay but it’s not the way you want to start your trip!

It was really gorgeous and had a nice view! And easy access from the station. Beds were very fluffy and comfortable. There was a sound system by BOSE in room, so we could connect with our smartphones to enjoy music with a good quality. We also enjoyed the pool at night!

There was no curtain or door at bath, so it got damp a bit.

staffs are very polite. especially Emily at the Conceige and the staffs at the hotel entrance. the late afternoon shift guys are great.

the mattress is a little too soft. the open concept shower noise is very disturbing for my partner.