Divan Istanbul City

the location very good and helpful and polite staff speak english very good

the showers does not have water coming from the up of your head just a small one on the wall some rooms have noise from out side i had to change the room when they give you room for couple they dont have king bed or queen bed they just connect two single bed together and there is still space between the beds and dont have a sheet to make it comfortable and connected the carpets are very old and dirty they should change it

Friendly and professional staff, excellent value for money, good breakfast, location.

Maybe a bit of renovation. Also would have loved to turn on the cooling AC as it was a bit hot in Istanbul on dates of stay (AC was locked to warm). Opening window is an option but it's too noisy outside due to high traffic. But all on all a pleasant stay, would come back again.

Breakfast was quite elaborate and met the requirements of an excellent breakfast. The staff in the restaurant was also friendly and caring and did not leave much to be desired. The location was perfect for me as I was there for a conference and the location fairmont hotel was only 3 minutes walk, so were the restaurants, and shops. It was away from the touristic places like Sultan Ahmet or Taksim.

Facility to receive change in the currency like USD or Euro rather then in Turkish Lira. The cashier/ receptionist refused to return the cash in the same currency in which payment was made which is rather a pain. A little flexibility for late check-out would have been appreciated considering that I stayed for 5 nights and with late evening flight on the day of departure.

Everything was perfect. Everyone was so nice and helpful- from room service to restaurant staff. Plug adapters were provided and all bathrooms supplies and fresh towels were given every day. Breakfast is served on the plate and for longer stay could be boring. We wanted to try massage, but unfortunately our appointment time was mixed up and the other offered time didn't suit us at all. By the way, if you are looking for massage for 2 people the same time- they have only one theraphist(as we were told). Hotel is a very good location, just 7-10 minutes walking distance from metro station. Hotel has and app divan life which is very handy and easy to use. We did enjoy our time in the hotel! Would definitely come again.

The first impression the room could be little bit more cleaner. But in general is ok and room service staff is very nice and polite

It is very good. Calm and clean

I didn’t like the noises of water sound in the pipes of the bathroom

Nice hotel, close to the highway, Mecidiyeköy is very vibrant. Close to Cevahir shopping mall and metro.

The hotel contacted me and apologised and corrected this mistake. Even though we booked breakfast included the hotel claimed that the breakfast wasn't included. This is not an acceptable behaviour.

The room is good staff was very helpful 👌

Very clean, well maintained hotel. Room was tidy and spacious. Facilities were great, and staff were very happy to assist. Felt very safe

Some confusion about payment, language barrier didn’t help. Nobodies fault.

Hotel was comfortable and clean, the staff were extremely helpful and hospitable. Its location was central and the rooms were spacious and comfortable. Overall, I had a great stay and would definitely choose it again.

Stuff and simplicity

Some of the furniture is old and worn-out