Grand Makel Hotel Topkapi

The location

The rooms not so clean towels bed sheets pillow covers looking old

lived here for 10 days, I liked everything, honestly we were in the SPA center once, than didn't want it anymore, they clean the room every day 100%, there is a MAKSKY restaurant on the 11th floor, they cook very tasty. breakfast is ok but thanks to the F&B managers (Hasan Kurer) the location is good and thanks to Diana from the front desk.

SPA center, chose the hotel only because of the spa, disappointed

Really nice hotel with clean comfortable rooms. Breakfast was quite good and a really nice view of Istanbul from the dining room. The hotel is located in a commercial area with lots of nearby restaurants, fast food places, grocery supermarket that make it really convenient. Restaurants in the area are much more reasonably priced compared to those downtown catering to tourists. The tram and bus station are a short 10 minute walk away. It is about 20-30 minutes to get to Sultanahmet.

Bathroom has a strange odor that could not be fixed during our stay. We had a second room that had no issues.

The hotel offers very good services, it is located near the Tram line that goes to the city centre in 20-30 minutes, all the staff were very friendly and helpful, there was excellent communication (thank you Diana, Ramazan and guest relations manager!), they helped us book a taxi to the airport, breakfast was very good as well (continental style, but with good choice of typical Turkish cheeses, pastries, and halva for example), and the view from the restaurant on the top floor was great (could see Galata and a lot more). Highly recommended!

The hotel could offer money exchange or there could at least be a cash machine inside. There could also be more information for tourists (even though it is not in a tourist area) and maybe some maps of the central parts of flyers for sightseeing...

The hotel is nice and clean. The room was spacious and there was a large variety of foods included in the breakfast. The staff was very helpful, especially Diana, who assisted us during our stay.

The pillow was uncomfortable and the window was not insulated well, it was noisy during the night.

I love the size of the room and the view. All the staff was very helpful.

Even though the location is great in terms of public connectivity, still the area is not the nicest. There are a lot of nice restaurants in the area and I loved that, but there are also a lot of dirty streets. The hotel is very well maintained.

The hotel is special in terms of location and the services that surround it, such as restaurants and cafes, and there is also a pharmacy next to the hotel, as well as in terms of the cleanliness of the hotel. I thank all the hotel staff, especially Mr. Aziz, for his excellent treatment with us. Always thank you, Mr. Aziz.

nothing

The hotel staff was friendly and EXTREMELY helpful!! From the minute I walked through their doors and throughout my stay. I would especially like to thank Süden and Aziz for their impeccable service!! Both were so very helpful. Süden, keep smiling. It was always a blessing to be greeted by your warmth and beautiful smile every morning.

Perhaps more complimentary water in rooms.

The staff was very friendly, they tended to me needs, they would call a cab for me, if I needed ice they would deliver to my room. one of the days it was just too late to catch a taxi, I needed to go to the hospital to get my PCR test before I leave Turkey and one of the staff suggested to have the test done at the hotel. He arranged for my PCR test which only took about 30 mins for them to arrive…so convenient!

I wish breakfast was included with the stay and also wish there was more options (fruit, hot cereal) etc.

The communication skill of Mustafa was perfect For me who lives in france and his family in iran, setting an appointment in hotel and managing the situation was so demanding With help of mustafa, it was so easy, we were all the time communicating in Whatsapp This hotel is AMAZING The location Staff Room And the most important element “Cost” Try this hotel You will enjoy your stay here

everything is good