Mercure Manchester Norton Grange Hotel & Spa

What an amazing bunch of staff, especially Micha (mika?), what a lovely soul who loves her job and employer. that’s hard to find these days 😂 All round great experience made better buy all the lovely staff and especially Mika. Would highly recommend and loved the unique spa facilities

lovely surroundings, peaceful and lovely staff members

Spa facilities are great - especially the jacuzzi section that opens on one side to the outdoors. Staff are helpful. Lovely setting with established trees and outdoor seating. Food was lovely - especially the pizzas.

This is not really in the control of the hotel as its down to guests' attitudes that stay there at the same time as you but is worth mentioning..... We went when there was a wedding on (website does warn of possible events). The event stopped at 1.30 (music etc which was expected) but unfortunately the guests continued to party until 3 o'clock in the morning in the room directly above us so the noise from other guests was a real pain and we couldnt sleep as they were so loud. We did complain at the time and spoke to a manager in the morning who was very apologetic and gave us a free breakfast to compensate for the lack of sleep. The second night was fine and quiet.

I like the location and the style of the property. The rooms are a little dated but clean and tidy. Spa was good and Tammy who completed my massage was great.

The food is a little on the expensive side to be honest. The breakfast was also very repetitive each day. There was no change and they didn’t like you asking for poached eggs, they just wanted you to eat the fried eggs. also, no omelette options. The breakfast is ok for a few days but if you are staying a week or so it gets a bit boring. The hash browns were good though. Some of the staff are not friendly and seem annoyed if you ask a question, however, the young man who checked me in for breakfast was lovely, as was the young lady on the bar at night.

Me and my fiance visited for a night's break on the 21st July. We love the hotel and think the spa facilities are fabulous. We absolutely love the heated jacuzzi pool, sauna and ice rooms and made good use of these during our stay. We felt so relaxed afterwards which is what we went for so were really happy about this! Our room was also lovely, clean, tidy and spacious and the bed is something else....so comfy 👌 More than suited our needs for our stay! The breakfast was also great 👍 tasty food and lots of choice

Nothing to dislike during the stay we had.

Excellent for parking Quiet location Nice outside area with views Very helpful, friendly and welcoming staff throughout - a major credit to the hotel Good sized comfortable rooms, with all you need including nice view with good daylight Fantastic food, choice and service, relaxing environment All spa facilities working and very good Did I mention the superb attentive staff ?

Leaving A touch on the high on the price, but worth it if they look after the staff well

Hotel and bar area in hotel was very nice and food was delicious. Excellent Spa facilities including lunch with unlimited refreshments

The restaurant was extremely poor. It was my special birthday so was expecting a nice table in the restaurant however, it was sticky tables, no cloth, not set ready for use, mis matching table and chairs and no atmosphere, it was empty so clearly people would rather eat in the bar which is much nicer but not many tables so was a challenge to get a table. Restaurant definitely let's the hotel down.

A busy hotel that coped well with all the differing expectations. Good Front of House Manager - always calm and informed - smiley, well groomed receptionist who found me a dental kit, very tolerant and eager waitress who got the menu and drinks right every time! Excellent swimming pool and thermal suite - well done for having the refreshing Ice Room and Shower - few hotels offer this!

My room had been used for a smoker. Room had been aired but it needs a refresh (307). Receptionist offered to change it for me (thanks!) but decided to remain as had unpacked.

breakfast delicious/ spa facilities/ ambience/ bar staff welcoming

not being able to sit at ambient scenic window seat breakfast , one member of staff had issue with it ? ( setting up for lunch reason not justifiable on the occasions 3 out 4 days we were there) management can help them better to achieve timeframe tools training time management skills . ( five visits to lay one Window dinner table half hour? 0855-9-15 ) suggest prepared trolley or area to fill from customers we weren’t late for breakfast parameters !! ? so why letting customers down in this way ! real shame ! we painfully watched while they visited kitchen area five times to obtain settings for lunch while catching other diners nit to sit in window seating ?? disappointed staff were all welcoming except this issue please address.

Great location, easy to find and had a great spa. The staff were friendly and helpful and room was comfortable. very pretty scenery and lovely grounds to have a walk.

The room wasn’t private. we could hear everything from the room next door. Our room had a sealed up door between us and the next room. we could hear everything they were doing and talking about. We paid for breakfast on the day and it was very disappointing. the bacon was rock hard and the fruit was slimy. the impression was it had been sat there all morning

Upon arrival we were met with a very warm welcome from the reception staff who explained where everything was, about use of the spa and asked if we would like breakfast at an additional cost. The room was comfortable and had a beautiful view overlooking the fields. Breakfast was well worth paying extra for - plenty of options including cereals, yoghurt, fresh fruit and a delicious, cooked breakfast. We visited the spa and pool on both mornings of our stay and thoroughly enjoyed it. Everything was really clean, and a towel, robe and slipper bundle was available for a small cost of £5.

Unfortunately, the evening meal was sub-standard. For the prices we paid for the food, I would've expected something fresh, but it was more Wetherspoons standard. We ordered room service desserts as we were still hungry after our meals and hoped this would be better, but the cheese board arrived with no butter or chutneys, two small bits of cheddar, brie which had started turning grey and even the stilton had a grey slime all over it. A real shame as apart from that the rest of the stay was incredible.