SureStay Hotel by Best Western Phoenix Airport

I got stuck in Phoenix and booked this last minute. The rooms had a lot of facilities, were clean, had great air con (it was very hot) and was reasonably priced with breakfast included which wasn’t anything fancy but quite adequate. If you need something close to airport highly recommended and included a free shuttle service

good rooms

the location was a little scary

Rehab facility was very nice. Location is a little concerning but it did not bother me as I speak Spanish and being in a mostly Mexican neighborhood is a plus for the great real Mexican restaurants.

The Navigation system on my Ford was totally confused as to location! We found it by seeing sign but system did NOT lead us there! When leaving when we entered the Airport rental car center, it could not start! We had to drive out, in the wrong direction, to then stop and have the navigation system start!! ALSO, the washbasin was plumbed incorrectly! Usually, cold is to right and hot to left. That was not the case in the room we stayed in!!

The room was exceptional. and the service provided by the front desk was just as awesome. I really did not expect such a nice place for the price. It exceeded my expectations. The only downside was it's in a rough part of town.

The location. Kinda seedy-looking neighborhood. But if you stay on the property it is very nice and well equipped. Order delivery and you're all set. There is a Family Dollar next door but again do not walk the street at night.

Very basic continental breakfast.

The neighborhood was very sketchy -especially at night.

I like that the hotel offers smoking and non smoking options. The pool went up to 8 feet which is really nice- considering most budget hotels only have pools up to like 3-5 feet. The room was big and extremely clean. The king size bed was amazingly comfortable and tv had streaming options so I was able to watch Netflix.

Front desk clerk was kind of short with me and other guests in the lobby (its a stressful job at times so I just let it be)- also I am a flight attendant and I just came off a 4 leg trip that lasted 19 hours with no sleep. I had to report again very early and asked for shuttle service to airport. The front desk clerk said he would write my name down for the shuttle and I asked him if he'd make a note for someone to call my room (wake up call). I hadn't slept in days and really didn't want to miss the shuttle. Someone did call- but only to tell me the shuttle left me. No call was given in advance- so I ended up having to pay $17.98 for an uber last minute. That was a major inconvenience.

The room was very clean. It was a good price for the size and quality of the room.

There was not anything that I did not particularly like while staying at this hotel.

The room was very clean and the bed so comfortable. A lot of space and a great room for business travelers that need an iron and an iron board, hangers and a nice vanity to get ready. Breakfast offered had a variety of options, the staff was friendly and quick at check-in. I will definitely stay here every time I have to travel to Phoenix.

Maybe need vending machines because there aren't any restaurants or places to eat close by. The closest is town, 3 miles from the hotel, but you need to drive and parking in town is limited. Or perhaps just take a cab to go there.

Well lit. Clean comfortable room. 24 hour security staff and video surveillance. 3 miles from the convention center

The pool water wasn’t as crystal clear like most hotels I’ve visited. I was also a little disappointed that there wasn’t a jacuzzi. The surrounding area has a large population of homeless The breakfast was good but I would have preferred hot food like scrambled eggs, sausage and waffles.

Clean well-equipped room. It was clean and spacious. I was happy to see it had a fridge and microwave. I did use the Microwave but nice to have the option. I was also happy to see the shampoo, Body wash and conditioners in refill containers rather than the small size however was not able to dispense the product, but the small weekend sizes were also available. good try to be a bit more environmentally correct. I appreciate they met my request of lower floor as i had a large heavy suitcase.

A bit of noise from upstairs but didn't last long, or I was too tired to notice. The large environmentally correct containers were not dispensing the shampoo, body wash or conditioner. It's a great idea though I hope they fill them! Maybe just dried out or? They however did have small size ones on bathroom counter.