Holiday Inn Express Hotel & Suites Banning, an IHG Hotel

Everything was spot on perfect…everything you’d expect from a good hotel and HI Express. Easy access from the highway, plenty of parking, sparkling clean. The beds are very comfortable with super soft sheets; however the mattresses are showing their age a bit. The room and bathroom was updated and sharp; well decorated and again, immaculate. We needed an early check-in and Deena accommodated us right away and made parking arrangements for our truck and large 5th wheel trailer. The front desk was very helpful with getting us whatever things we needed. The included breakfast was really good also. Couldn’t be happier, just a super pleasant hotel.

The microwave was missing. That’s literally the only bad thing I can say

it was nice and clean and had pretty good amenities. very convenient location to everywhere we were going, morongo casino, cabazon dinosaurs, outlets, etc. front desk staff A + (except for one girl)

I wish there were more places to fill up a water bottle like other holiday inns I've stayed at (they had the filtered dispensers) , and also wish there were better vegan options at the breakfast buffet. at the very least an almond, oat, or even soy (which is cheap) milk option for cereal and coffee. The breakfast was very good but my friend who is vegan couldn't eat much at all. I also was sad they couldn't give me deodorant without paying for it.

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door locks had major problems. Had to reinitial magnet setting 6 times keys also would stick in reader sometimes door would not lock unless you played with lock in door notified front desk numerous times. I would make a couple trips out to car go back up/stairs key would not work.

Booking was easy. The staff was friendly and easy to talk to and made me feel welcomed and comfortable. The room was so clean and relaxing. It had a fridge, keurig and microwave. The bed felt like I was sleeping on a cloud. Breakfast in the morning was delicious and so convenient. We were able to bring it back to the room and eat there. Staff at checkout was just as friendly and kind as the person who checked us in the night before. Loved staying here and will definitely stay here again.

Everything was great!

I had an unexpectedly long trip and they were kind enough to offer me a quiet room so I could rest. They were over the top in accommodating me. The room was perfect for my needs and the bed was comfortable. Will definitely stay again.

The breakfast was disappointing. The Oatmeal wasn't cooked properly and the blueberry muffin was hard. The eggs were tasty!

For staters the staff was awesome, the room was clean and comfortable, I will also add the breakfast was outstanding, it was one of the best for continental breakfast and the attending staff was excellent, she went out of her way to ensure all visitors had everything that was needed, the selection was ample and the food was more than expected.

I would stay here again based on price.

breakfast is good , and my bed room are clear and nice the room always smell fresh clean, i always feel very safe at this location the staff always make me feel like we are a family at this location that why i keep coming back.

i didn't have a lot time time to join and used the spa or the pool and the gym. and i miss my breakfast the last time i was i had a early appointment. but i was able to get my great cup of coffee that morning

Lola at the front desk was amazing! She made check-in easy and was super friendly! Lola went above and beyond for us and we couldn't be happier! Room was clean breakfast was great! Beds were super comfy. Wife forgot our pillows in room and Dena rounded them up and held them for us to come back and pick them up! Amazing customer service! We will definitely use them in the future!

The room and amenities were very nice and clean! Hotel seemed to be understaffed but they were doing their best. I felt safe since all room doors are inside rather than outside (hotel vs. motel). Hotel was quiet during my visit.

Only downside was that the immediate surrounding area didn't have any good stores or restaurants.

it was very clean

we were woken up by basketball bouncing above us and tried to call the front desk and the phone did not work in the room . I had to get dressed up to go to the front desk to make them aware of the noise . this went on for about one hour early in the morning.