Gateway Inn Fairfield

Professionalism

Location

Location was very good, lots of placrs to eat near by. Toilet and shower where very clean. Internet connection was good

The beds were a bit....done. quilt was worn a lot Sone stains on the side of the bed New towls woudnt hurt

Was in a good location

Room smelled like smoke

Alright

I had to pay 100.00 cash dollars before I got my room for a Security Deposit, the Manager wouldn’t let me put it on my card. I went on and paid the deposit. I told the manger that I would be leaving the room at 4am Sunday morning and how would I get my deposit back he told me to ring the bell at the door, I ring the door bell several times no one answer. I had to call my friend to go to the manager office to go get my deposit.

It was clean and a recent remodel done well!

Exterior needs updating, room has no place to hang clothes, NO artwork on the walls. Very viable stains on the duvet and sheets, bed had no foundation, just a mattress on top of a wire and spring metal box, very noisy outside from the road and other very rude customers

mattress deplorable bed spred cigarette burn drapes holes smelled so bad like cigarettes

looked like old dg with homeless living in

The fridge worked and it was a place to lay my head down

Location and amenities. Carpet was ruin and patchy, smoke detector visibly hardwired to a light switch, only a facecloth for showering was available, no light bulbs in the lamps, both vanity lights were a LED with wire nut to a random power wire, and the bed was uncomfortable to say the least. Also, cops arrived three times in two nights. I would definitely say it is “an experience”

It was raining. We were on 2nd floor, the water leaked in the bathroom and in the bedroom. We couldn't used the restroom, but fortunately the leaked in the bedroom was a small one, in between the 2 beds. We didn't get a full refund.

The room was clean, it have microwave, fridge and TV, which my daughter was able to watch cuz of the rain the wireless didn't work on my daughter's tablet.

No drinking water or jug or botttles in room no no coffee no breakfaat arrangement nothing no bed madera no towel chance no soap no.shampoo conditioner no hair spray no clases no coffee no breakfast

Nothing

I didn't stay there, I ask the manager/owner. I wanted my money back and canceled my room. I sign in and gave my debit card to him, then he asks for my pin number. I said " I don't give out my pin number. He said "all the customers give it to him. I said NO, then he ran my card. He said my room #202. I went to the room. Which smell really bad, like someone pee all over and it was dirty, the shower look like it never got scrub, I felt like I was in animals cage. Then came down and told him. He then said it's because it been close it need air. So then he said you can stay in room #206. I walk inside, walk out. It look like someone slept in the other bed the pillow was up against the headboard and the other bed, I pull the cover off and seen a bug, it looks like a tick. I took a picture of it. I will never ever stay there or recommend for anyone to stay. I came down and told him. I want my money back. Which I haven't received my money back into my bank account yet, I never stay the night. He said he cancel it. I've been working with my bank account. Then he made a comment to me by saying you go to stay at hotel that is heaven. Which I don't understand what he mean by that. So I told him to give me paper that has proof that you cancel my payment. I then left I got scared. I went to book a room in Suisun CA. In a nicer hotel.

For some reason, I can't download the pictures of the room and the bug that I took. I want my money back. I never stay there. I gave you back the room key/card. I work in the hospital and it doesn't look healthy to stay in that hotel. It's not clean, when I was leaving, I seen his other worker walking towards the room with lysol in his hands. I took pictures to have proof.