Hilton Garden Inn San Bernardino

Every staff member was absolutely wonderful,kind and helpful.The night receptionist helped me get a wheelchair for my husband and even gave me disinfectant wipes to clean it. This was important because he just had surgery.She was very kind.

I felt price could have been better. I needed to check in before 3:00 p.m. (which is extremely late), I was charged $30 to do this even after I explained we were traveling for my husband to have total knee replacement. 2 rooms were available?? ?I felt it was greedy to pay this on top of the already steep price for the area and the room. Also, no breakfast provided although what they had for sale was worse than most hotels that have continental breakfast.Plus, I had soups etc.to make for my husband after surgery but the microwave didn't even work.I had to leave to go try to find food that was o.k. for him to eat. It was very inconvenient !! He could not travel, so it was very nervewracking to do this.

Beds were comfortable, microwave and refrigerator were totally useful, shower had great water pressure, everything was clean and tidy, TV and A/C worked well, there was even tissue and bathroom essentials including a hair dryer that also worked! The venue was close enough to our weekend event at NOS to walk to, but we still decided to drive, as it was a 2 mile walk, and we didn't want to walk back in the middle of the night. The cost of the stay was the only thing that was a little pricey, but to be honest, the stay was well worth it! Will definitely stay here again for all future events in the area.

Really nothing, everything was to our satisfaction. If I were to say something that could use an upgrade, maybe the cozy chair in the corner of the room could have been more plush and cushy, but overall everything was worth the value!

1. i like the easy access to the freeways. 2. I like that there were many places to eat at. 3. Nice clean facility. 4. the coffee pod machine with the variety of coffees & teas was a nice touch! thanks for that. 5. parking was included & that was great! 6. I had interactions with about 10 people from your staff, nobody disappointed. I’m sorry I don’t recall names, but those that where there during my stay & interacted with me from day to night where all amazing.

1. The pillows are way too squishy my head sunk down in them, I suppose I could have asked for better pillows & didn’t even think about that until now, oh well, don’t knock them for that, just open your mouth & ask if you find the same issue. 2. I suggest change the outlets around the bed & desk to outlets with USB ports, keep up the customers needs. 3. Provide recyclable receptacles in the room to have the ability to properly discard of recyclables.

Upscale without being too fussy nice clean room and pleasant staff great lobby snack bar very good food at the restaurant

well I left my bathing suit in the shower to dry and when I called the cleaning staff had already left but that wasn’t the problem I was told I needed to call UPS I needed to provide the shipping label why couldn’t someone just get it put it in an envelope throw it in the mail and bill me for the postage or if they want to send it UPS - UPS will provide the label. I don’t think I should’ve had to do that so I chose just to never mind and I’ll buy myself another one it was a lot easier to do thatI- know you get short staffed sometimes however it’s just little things like this that make a hotel even better and much remembered

I feel like the breakfast was over priced but it also wasn’t available as early as I needed to leave

That facility does not have enough parking spaces for hotel guests when they are hosting private parties. The location of the hotel does not have any adjacent parking within a reasonable walking distance so I had to cruise the parking lot for 25 to 30 minutes before someone pulled out so I could have a parking spot. That would be my disincentive for staying there again on the weekend.

Loved the very high-quality mini-market by the front desk. I was amazed not to be gouged by the prices! The lobby is also very comfortable and fresh. The hotel was very clean, and the business center was my favorite part. The breakfast-bar staff were just super both days I was able to eat breakfast at the hotel.

Front-desk workers were a little erratic and not very welcoming

The room was clean. There was enough parking. The hotel was easy to locate. The coffee and tea pods in the room were from Coffee Bean and Tea Leaf. The towels were clean. Good TV entertainment. The room was spacious.

The light at the hallway of the room when we opened the door was busted and did not light up. Not enough sound proofing as the noise from the corridor from other guests could be heard from our room as well as the banging on the wall of our adjacent room and on the floor from the room above us. No bedroom slippers available. No complimentary bottles of water. I booked a room with one king-size bed but we were given a room with two double beds instead.

Elmar was so attentive and kind! the breakfast was delicious and surprised me with how much was served.. I was a solo traveler so it may have been meant for 2 people. The room was a bit tight but the location was perfect - lots of places to eat around.

the walls are a bit thin and you can hear across but I was so tired that I barely noticed after falling asleep

Kathy greeted us with a smile. Kathy was very welcoming. I was staying at the Quality Inn. I could only spend one night. The Quality Inn is the worst hotel I’ve ever stayed in. I was elated when I noticed the Hilton Garden across the street

Welcoming screen on tv I like the free parking Coffee machine in room The bed in my room The food for purchasing the lobby Netflix! Closet Iron and ironing board And more…!

Staff couldn’t have been better! Jeanice at the front desk is wonderful, if you get her you are in good hands. Idk what I would have done without the help. She saved my trip & my car. They have a small pool, security, card entry at night, assigned smoking areas, and fast room service. I will definitely stay here again.

I have no complaints