Extended Stay America Premier Suites - San Jose - Airport

Date Written on: 08/21/2023 My name is Christina. What I had liked about the property is that there was plenty of space for parking. Staff was attentive friendly clearly well spoken. Staff was kind enough upon my request had showed me other layout of rooms for the comfort of my stay. I am a San Jose, CA residence. The reasoning of this booking is that I needed a safe place for parking my vehicle and for a restful sleep being able to lay in bed without disturbance to heal, and get over stress to be able to lay down in bed comfortably of my own privacy. Not having to be sleeping in my own personal vehicle. I had traveled here alone checking in as myself, and had used my own personal transportation to get here. I had to take care of some personal errands, being able to complete work for maintaining myself. I am as well a mother of 3 children. I have not given up any type of parental rights to my children, and prefer having my children back at home with me in my parental care at my given time. I do feel safe at my current home residence, as I have not request for any change of my residence location. I have not assigned anyone as my own personal assistant to myself, children, families, households, and or work places. As if there is someone entrusted to be sure to enlist them providing there full contact information. There has not been anyone listed for this role upon my self behalf. As I do prefer direct communications with all. Please inform contact me directly if there should be any other questions, or concerns through call text or email. Christina (669)200-8885

Date written on :08/21/2023 I did not like the fact that the card had was issued to me for my room had allowed for me to make entry. But, the usage of the machines for the center was not turning on or in usage during my stay. Again I’d prefer direct contact or communications. I had checked out of my reservations next morning at 1:30pm.

I liked how my room was set up. The area in the back of the hotel was good for walking my dogs but still being aware of cars---safer in the back because more cars parked in front area of the hotel. I liked the location but depending on when you leave, it could be difficult to leave the parking lot due to traffic. The service and cleanliness was good overall.

Regarding the stove, the larger burner of two did not work, but it was repaired right away. There is no sink stopper, so you really need to be careful not to let large food particles down the drain. I would have liked the windows clearer to see out because it was kind of frosty looking.

It was a regular extended stay but the reason I gave this review is because of the staff. I was coming from Los Angeles and I was arriving a bit early, when I called one of the staff I think her name was Catherine she allowed me to check in early. She originally told me she couldn’t guarantee but she would call me back and she did to confirm I was able to and she left my information at the front desk since she was going home. I really appreciated that because most hotels will not allow you to check in early no matter what and are rude about it. The staff were very nice and it was a seemless check in after a long drive from Los Angeles. Whenever I come back next year for 49er games, I will be staying here everytime just based on the rapor I have with the staff. Thank you for your thoughtfulness and hospitality that’s something that is uncommon in this world now a days. Although the room was very small this will be my go to hotel in the Bay because of the staff. They made it very comfortable so the little flaws of the room are minute. Thank you again guys!! See you next season!!

The only complaint I have is that the room was small. That room did not need to have two beds it should of only had one. We were bumping our legs on the bed trying to get through to use the bathroom lol

Staff were very friendly and the room was nice

The fire alarm on the 2 nd floor hallway kept going off n it smelled like cigarettes and weed in the hallway next door to me or across from me

This is the 5th time I stayed this hotel. The staffs are familiar and kind, and I felt comfortable. I arrived this hotel much earlier than the check in time, but the staff let me use a room which was already prepared.

Staff & Cleanliness- Excellent Amenities & Continental Bfast= Great Location & Parking = Good

If I have to give a complaint: 2 of 4 washing machines were out of order.

Parking is a little scarce in the front back is vacant yet sketch..

The back door side door in the back always remains open I stayed here with my children and didn't let them out of my sight.

the Staff was great. Very responsive and respectful.

needs sprucing up. pictures lighting. some carpeting. new fixtures

Good location (reachable by foot from the airport). and the atmosphere is like home. Sometimes no one is at the front, but the staffs are all kind.

The manager, Gina, was very helpful and accommodating. I had an issue with people above me making too much noise and she helped secure another room for me.

Kids too noisy