Best Western Plus North Haven Hotel

This is a SUPERB HOTEL at a great value...given the amazing REAL and GREAT hot breakfast alone. There is literally nothing to dislike: the staff is friendly and eager to make your stay the best, excellent internet, a great bed with incredibly comfortable pillows, a great location (gas stations, restaurants strip malls on the road). This WAY exceeded my expectations which is rare these days since most hotel either meet expectations or are cutting corners and don't meet my expectaton. I THOUGHT this hotel -- a refurbished older one -- looked famliar in layout: it is a former Holiday Inn with an excellent gym room and a BIG indoor pool. You have breakfast in a reallyl nice restaurant (the hotel also has a ballroom). HIGHLY and I mean h-i-g-h-ly recommened to all who need a hotel anywhere in the New Haven area. A lot of motels in New Haven are dumps.

Everything was perfect

The room was sufficient, the pool was large, and the location was great off the highway. The staff was also so friendly!

There was no breakfast before 7 am and we had to leave before then. There is definitely construction going on so there were areas blocked off or closed. There was also a large party in the pool (about 25 people) that made it impossible for others to be in.

Rooms were clean breakfast was excellent

And I called Cascades they said that you guys did shuttle service so that's why I booked there but when I left for Cascades they told me return trip would be at 10 p.m. and wedding wasn't over till midnight so I had to find another ride back to the hotel if you guys going to offer rides to the venues and you need to pick the people up when the weddings are over had I known this in the beginning I would have never stayed there

quick and easy check in and check out. staff helpful and friendly. nice change because some hotels are grumpy!

no hot breakfast while there and minimal items available. hope they improve that

Good location, easy to find off the highway. Staff were very friendly and helpful. Breakfast was tasty with lots of options.

Indoor pool was absolutely freezing cold, but that is a pretty minor issue..

I love that it was clean, comfortable, and friendly. It was not fancy, but it over exceeded What we needed for the time. They were very cooperative when I needed to cut my stay short.

There were not enough towels.

Friendly staff, cute breakfast offered, and access to the room was quite easy. Close to any type of restaurant and/or shopping you could need.

Everything was fine except for the children running up and down the hall late at night on both the first and second floors. I also objected to the extra $100.00, I guess in case the room was trashed or something.

back door so easy to unload luggage. comfortable beds. good airco super close to a great breakfast and lunch

shower and toilet could use renovation. very thin walls. if unlucky with neighbors

The way Edward took care of everything, was on point. The facilities were great.

The front desk guy Edward was excellent. But there was a female at night shift that wasn't too helpful and was rude, and hung up on my face. Also, it would be nice to have a bigger mini fridge at least for the 600 ft rooms, the one they have is too too small.

The hotel was easy to find, easy to get checked in, the room was spacious and comfy, the beds were perfect, the staff was friendly, and the breakfast was good.

I didn't find anything here.