Holiday Inn Norwich, an IHG Hotel

the property outside was clean and well taken care of. the inside of the hotel was clean to a point due to it needing to be updated throughout.

The staff was extremely nice and very helpful. There breakfast I would recommend good food great value for a guy from Ny. I don’t know about the value if you where coming from another state ? but for me it was good. I am also a handicap individual that they had great parking for me as well as east accessible entrance and rooms.

The staff were very nice. The bed was extremely comfortable . The food at the sports bar was great.

Getting back from the casino using the shuttle bus it wasn't clear which one was for the holiday inn. There were some there at the pick up point that were similar. So I ended up taking an uber because I wasn't sure when the shuttle bus was going to get there or if it arrived and I just missed it. But it wasn't a big enough downer to ruin the experience of the stay.

Booking.com really messed up my stay but the staff at the Holiday Inn were amazing! I wanted 2 queen beds as I was staying with a friend and when we got there...there was no such arrangement. Turns out booking had an option that said "If available on day of booking" and I didn't see that. Onil at the front desk, was the only person I spoke with and he was amazing. He explained to me what happened and offered to comp me in any way he could. he completely turned my experience around. We will most defintely be staying there again!

Breakfast was a little chaotic but they offered a buffet and a la carte menu, so you had many options!

Staff is top shelf. The room was clean ... most important to me. I ate twice at the Sports Bar and the food was very good & the bartender was very friendlf. The front desk was very friendly and accommodating.

Room 209's desk chair was missing a wheel. Shower could be better. Water pressure was low and the shower unit needs to be replaced. You can't position it.

I was very happy with my stay, the beds were very comfortable and the room was spacious. The staff was excellent. I enjoyed my nightcap in the bar and Sharon was very accommodating. The shuttle to Mohegan ran like clockwork on the 1/2 hour.

The only problems I had was my room had a cigarette smoke smell to it, the power went out due to an accident but thats not the hotels fault.

Room was quiet. pool was open. breakfast was good. Front desk directed us to a pizza place nearby when we wanted to eat but the hotel restaurant was closed. The Manager supplied a hairdryer since the room didn't have one.

Disabled bathroom was horrible. Water ran all over the floor from the shower. Fan didn't work in bathroom making it an ice rink. In hindsight we should've stayed in the first room we were given and requested a shower bench for the tub..

The frond desk lady (I am so sorry I don't know her name but she was there everyday that I was) was AMAZING!! She went above and beyond to help in any way!!

You could tell our room was not used since new carpet was put in. My 6 year old stepped on a carpet tack. And then I found 2 others. There was no trash can and nothing was plugged in so it was obvious we were the first since the carpet was put in.

Area was quiet, beds were really comfortable and room was big and pretty clean.

The parking lot had Garbage that someone obviously threw from their vehicle. It was there when we checked in then was still there few hours later when we returned from the casino. Also, there was hair on the bathroom floor that we noticed as soon as we got there.

quiet and friendly ppls over there.

room is a bit smelly. toilet is dirty. not enough soap and shampoo. no hair dryer. and I didn’t get my 20$ deposit or something that they charge when we check in back.

It was close to my grand daughters house so later in day on Thanksgiving I checked in so I didn't have to drive home in dark. Room was great. Had breakfast at restaurant( delicious) and then on my way.

Nothing