Holiday Inn Express Hotel & Suites Crestview South I-10, an IHG Hotel

You know that people can make a difference ... this is clearly what happens in this hotel. On paper, it is considered as a middle average Hotel ..... but the team that runs it turned it into a comfy 5 stars! From the check-in experience to the Bedroom cleanliness, from the great pool and so warm Jacuzzi to the excellent breakfast, all is done to make your stay a real vacation time. We booked a large bedroom with 2 queen beds and a sofa, the room size was large enough to accommodate the whole 4 members of the family with a lot of comforts. The beds were really good, and so were the pillows. All bedrooms are equipped with a fridge, a coffee machine, and a microwave. the Hotel is located far enough from the main road not to be bothered by the traffic noise.

the front desk person told me at check in that they do not honor the online booking cost and I asked someone else that worked there to explain why they don’t honor the online booking price from third party like booking.com and said it was a service charge that they add and when I asked why was that not in the up front pricing notification she said and I quote… IF YOU PEOPLE WOULD EDUCATE YOURSELF AND READ ALL THE FINE PRINT THEN YOU WOULD KNOW, BUT NO YOU COME AND START ASKING US QUESTION BECAUSE YOU DON’T KNOW HOW TO EDUCATE YOURSELF..so with that I will never book with a Holiday Inn again and especially not in Crestview Florida, which I visit a lot since I have family there.

Brittany made check-in quick and easy. The room was great, and since there was only one (very comfortable) queen bed, it was very spacious. We liked the shelves in the closet. The pool was very nice. Breakfast was great. We were pleased that the deposit for incidentals/damages was refunded quickly. This was a last-minute reservation because we were rushing home because of hurricane Ian. We were glad we could book a room at Holiday Inn Express.

If I need to say one thing it is that the tub could use more grab bars for safety.

The hotel seemed new or remodeled very well. Everything was clean and comfortable. The staff was amazingly friendly and helpful. Breakfast was great, they have bathtubs which is great for little kids, an indoor pool, and really good water pressure in the shower! there are also a lot of restaurants nearby. We stayed there one night on the way to our vacation destination and stayed again on the way home. We will definitely stay there again!

We have no complaints!

My last day checking out I had a confrontation with the district manager. She apparently did not know how to read her own systems and tried to charge me for things I didn’t use and a whole night but I had booked through booking . Com and paid already. Just losing my sister and being in town for her funeral and now leaving to go back home then dealing with this was just too much. They need a new distract /general manger for sure

it was clean and was nice, location was good..

the first time I stayed I didn’t work the faucet correctly and didn’t have hot water. The second time when we got down to breakfast there was no milk, yogurt, pancake machine didn’t work, they were out of sweet cinnamon rolls. My sister was a diabetic and needed milk I went to the office to buy some and I told her about not having any and thought she would at least charge me half price or give it to me after the price I paid for the room.

Location was perfect and the room was clean.

Our keys were disabled because the woman at the counter had us down for one night. Our reservations were for 2 nights and we were charged properly for the 2 nights. When we had to go to the counter to get the keys fixed, we had to wait because the woman at the counter was nowhere to be found. Finally found her and got that fixed but then we didn't have towels. It was just unnecessary problems that should have been avoided.

Clean. Friendly attentive staff. Rooms available during the busy 4th of July holiday. Very accommodating.

Toilet seat was cracked. Had to ask for someone to pick up dirty towels and replace with new ones. Also had to have someone pick up the garbage that did not get picked up.

The woman at the front desk, Toni, was the biggest help and couldn’t have been more gracious. I don’t even have the words to say how great and helpful Toni was with us.

I will never book through booking.com again. Terrible!!! Called the 1-888 number and was hung up on twice. Booking.com even hung up on Toni the receptionist. Ridiculous customer service.

I liked the colors, the lighting, the numerous outlets with USB ports, the spaciousness, the comfortable bedding, relatively good sound proofing (from outside noises), the dual shade curtains with solid, sheer, & both options. It was very affordable, in a great location, & staff were very friendly. Really wish we were staying more than 1 night. One of my favorite hotels to have stayed in covering states from TX to FL to TN. Wish I would have taken more pictures to document my great stay too..

The refrigerator was a little noisy, tub had a chip, light bulbs were out in one lamp. Nothing I would take even half a star off for, though!