Courtyard by Marriott Pensacola West

Very comfortable and clean. The rooms are very nice.

I paid for the breakfast up front with my reservation through booking.com. When I checked in, I mentioned this fact. The lady checking us in told me the Marriott does not offer complimentary breakfast. I told her I paid extra for it and she again told me the Marriott doesn't offer breakfast in the reservation price. I pulled up a copy of my booking.com reservation and showed it to her and I was told this must be something booking.com offers not the Marriot. In the end, we received the breakfast but the experience was not pleasant. Later that evening, I went direct to the Marriott website and discovered the breakfast is in fact included in a package as an option. I think the folks that check customers in need more training at this particular Courtyard.

Armani was super kind and tried to make up for the higher price by upgrading us to a suite so overall we felt she went over and above to make things right... the facilities were clean and what you would expect for a Marriott and in a great location for traveling families. We will definitely stay there again.

Upset that other people were getting the same room for $135 when we were paying 180 but other than that not sure what we can say we like the facility Armani had told us to call and that she can get us a better rate on our way back as we had stayed there going to Florida when I called they did not offer us anything except for $179 when we arrived Armani was renting a room to another person for 135 not sure who we spoke to earlier in the day but was disappointed.

the facilities were very nice and my stay was very comfortable.

While I was checking in I had issues with my card and was unable to make my transaction successfully. while looking into the issue on my phone I questioned the charge that was attempted and after receiving that information, I stepped outside to get everything in order so that I could make the transaction successfully. when I came back in, the person checking me in began speaking and implying that my card issues were related to a lack of funds. the issues with the declined card was embarrassing enough and issue was made worse by the clerk bringing that matter up in front of other guests. this experience left a slight stain on an otherwise very pleasant stay

For an affordable, very clean room to lay your head, this is a 5+ star hotel! The staff was exceptional! From the moment we walked in, we were greeted by everyone with a smile! From the black gentleman that checked us in, to the young curly brown hair girl working the bistro, who gave me a small small cup of milk to take my medicine, everyone went above and beyond!! This will definitely be our home away from home when we are in the area!

No complaints! Everything and everyone was awesome!! Our stay 2/16-2/19

Room was very comfortable and quiet. There is a huge TV in the room. There is plenty of parking available. There's shopping and many food options just a short drive away from the hotel.

There are a coupe sticky, gross stains on the carpet by the bathroom door and the TV. Room cleaning service was completed once during a three day stay. Because of this, I had to go to the front desk during my second day to get toiletries. The refrigerator is small.

The hotel was in a central location.

The carpet was nasty. I walked barefoot on the first day, got into bed, and saw all that my feet had picked up. There was hair everywhere. My hair is short and blonde. I had picked up ethnic hair and long hair. I had to use my sandals in the room to walk rather than my bare feet. The pool smelled bad and reminded me of crayfish.

I loved the clean gym facility and the fact that the hotel was clean. The lobby area was decorated with a good eye for color. The restaurant was good. There is plenty of seating for an entire group. Comfortable

The bed was too firm and uncomfortable for me and my husband. We had some minor side and back discomfort because of the too firm mattress. It needs to be replaced.

The location was perfect. It was close to everything we wanted to be close to. The staff was so friendly. Also the room we stayed in was exceptional. The bed was so comfortable, the shower was absolutely fantastic, and the layout of the room was perfect. I will definitely stay at this location again.

Nothing. Everything was perfect.

Where to start….. the property made us feel safe. Inside the lobby was clean and spacious with all the amenities we needed. The room was perfect, updated and the bed was so, so comfortable. It was to cold for the pool though. We plan on staying there again very soon!

Absolutely nothing.

The hotel was in a good location . The Room was very nice & clean.

I left my hotel room for a few hours. & When I returned my room door was not closed all the way , like I left it. If anyone wanted to barge in my room and take everything I had the definitely could of. Staff needs to a MAKE SURE TO SECURE THE ROOMS THEY CLEAN! That was very careless !