Best Western Airport Inn

The hotel and my room were extremely clean. Easy parking. Close to JetBlue park. Breakfast was included.

Not crazy about the $150 damage deposit, but is understandable. I booked on Booking.com and the deposit was stated so I was prepared. I received it back by the next day after checking out. I do not see anything about the charge on the website for Best Western Airport Inn under hotel policies. Not knowing could really damage someone’s vacation.

The staff was courteous and helpful. They tried to maintain a clean environment by frequently cleaning the entry floors. Delicious hot coffee and tea were available through out the day. Mike did an excellent job during the breakfast hours. He ensured there was plenty of food and maintained a clean environment. He was also very attentive.

The room was cleaned daily except for Christmas day and the staff was courteous and helpful. However the hallway and bedroom rugs need to be steam cleaned as due to allergies we had to leave the window open at night. We had to change room half way through our stay due to problem with our TV. However Rob transferred us to a better room. We appreciated his quick assistance ☺️.

Clean and comfortable. Slightly stale air in bedroom on first entering but a/c worked well and didn’t notice it after a while.

Receptionist on arrival was very unfriendly, curt and abrupt, perhaps because she was sitting out of sight behind the desk on her phone and I called‘hello’ to gain her attention. I was not concerned about this…but perhaps she was

The hotel looks clean and organized, has a lot of parking and the checkin was easy and friendly. Good location close to Publix supermarket, restaurants, gas station and pharmacy.

The breakfast was just ok but it close at 9AM so you need to make sure to wakeup early to have your meal before the 9AM otherwise they close the doors.

I liked that the water was hot, maybe a little too hot, but it was good. Also, the refrigerator worked which is a plus, things like those don't usually work well.

I didn't particularly appreciate that I had to go to the staff twice in order to get my key card fixed. You guys need to work on that, although it didn't take long to get resolved.

it was very clean, however maids may want to look up on the shower bars. I can see where it would’ve been easy to miss; there was a washcloth left up there to dry by a previous guest up against the wall on the shower bar.

The information I had said the shuttle ran until midnight. I got in at 10:37 by myself and had to scramble to find transportation to the hotel. Never having been there before I wasn’t aware of what was really available at that time.

The location was great, just a short ride to the airport. Our flight was very early in the morning, much too early for breakfast, but we were offered to-go bags so that we wouldn’t go hungry.

The bathtub could use some love at the seams. Whoever did the caulking was not an expert. Also, the mattress was very uncomfortable. When my partner got into the bed, it sunk down on his side, making it even worse. I’m a side sleeper and had to sleep with a pillow behind me in order to stay on my side.

Hotel and room were clean and comfortable, suitable for our needs Friendly staff

Needed directions on how to use the TV remote, had to call and have someone come to room to figure it out, very confusing. Breakfast hot items were few and cold. Items were not very well organized and items were low in count or missing. Was not maintained or supplied well for the amount of guests staying in hotel.

We were looking for a hotel that was close to the airport since we were leaving the area the next day. Perfect location to the airport, 10-15 min away. Close to restaurants and shopping. The room was clean and beds were comfortable. Enjoyed the breakfast they offered in the morning. Would highly recommend. Felt it was a good value for the money I paid. Staff was very pleasant!!

Nothing.

Didn't eat breakfast but that is me.... we used the van to take us to airport. Alexandria was the driver, also believes she does housekeeping....she was great. Offered us gum, played good music. Just a sweet lady!

Room had a little funky smell, had to let ac run.