Crowne Plaza Jacksonville Airport, an IHG Hotel

Bed was very comfortable and my room was well cleaned. King room wasn’t cramped at all, comfortable and spacious. Bar employees were extremely nice. Carolyn, I think was her name, took good care of me and my visiting guests. The gentleman that checked me in Saturday late afternoon was friendly and answered my questions. Most importantly, it was a quiet floor and I got a good nights sleep.

A/C was loud. Not broken or in need of maintenance, just loud during wind down tv time and initially lying down to sleep but once I fell asleep everything was fine. It didn’t wake me and I slept well.

Nice-looking property that’s close to the airport. Crowne Plaza has a shuttle to/from the airport. My room has 2 beds, a chair next to one bed, a refrigerator, and a coffee maker with coffee and tea. No microwave but I saw one on the ground level close to the pool. There is a restaurant across the front desk (more like a bar that serves foods). There is also a Starbucks which, I think, only opens in the morning because when I checked in around 4 pm, it was closed, and when I checked out the following morning at 5 am, it was also closed (it was understandable that it was closed too early in the morning).

The drapes in my room only stayed on the sides. They don’t cover the entire window. The air conditioning confused me because I couldn’t adjust anything on it, but the small reader on the opposite wall was adjustable. I believe the buttons on the air conditioner are not working at all. The ice machine on the second floor where my room was had no ice, so I had to go to the ground level for the ice. Also, the 2 bar soaps in my room were very small and thin. The hotel can’t provide its guests with a bigger bar of soap? Fortunately, I brought my own soap bar.

I traveled from Miami, for a funeral .My niece lives in Jacksonville, and she suggested Crown Plaza.I told her, if, she didn't get this right, we would have a double funeral.. As soon as we entered,the hotel , the entryway, gave me a "WoW '" factor.I gave her 3 hugs before we reached the receptionist desks. When I looked at my room, I felted like a queen.I was so happy. Crown Plaza, is now my #1 hotel.I will be telling all my coworkers and friends , about my stay.

Nothing , the property was beautiful

I had travelled to USA for a holiday. Sadly it was not a nice experience and I decided to cut my holiday short. A friend had dropped me off at airport and basically abandoned me, as "he had to go to work". I had made an error in booking my flight and was stranded. My Mother was able to book this hotel and it was just such a relief to arrive there and have friendly welcoming faces. It was the 1st moment I had been able to relax since I got into USA. 1st sleep I had in days, next day was able to go out and about and enjoy the area, very nice, and did some shopping before going back to airport to catch my flight. The hotel stay was lovely and enjoyed the area. Thank you to the staff.

Everything at the Crowne Plaza was perfect! Especially the staff!! It’s a beautiful and wonderful place to stay! Don’t go cheap on a hotel because you get what you pay for!! Thank you Crowne Plaza staff and restaurant.

There is nothing we didn’t like about this property. They live up to the status of which they have emplaced. 

The room was very clean, the air was great in the room, no smell of smoking because we had a non-smoking room, it was very comfortable, we enjoyed it.

The toilet in the bathroom is sitting too low, you have a hard time going down and getting up in a Safeway. Can you elevate these toilets a little higher? They are really too low

location is good, airport shuttle service and the sports bar were convenient and provided good service.

no fan to create air movement in the bathroom, also bathroom appeared to need a cleaning along the baseboards and around the toilet.

Great location, lounge was nice , large bar area. Parking is easy, safe. Free breakfast was amazing so much food

Our room was a bit dated, dirty. I had to dust the entire room when we arrived. We were put in a hearing impaired room for some reason. The beds were full size not queen and not comfortable. Only two pillows on each bed. The room was dingy.

The breakfast was fine. It took a little longer than expected. The location was good for my local needs

I stayed in room 2407 and the only issue I had was the drain in the tub was clogged and I was standing in 4 inches of water after a few minutes in the shower.

It had a restaurant bar and a breakfast section with Starbucks. The hotel also had a vending area for light meals or snacks as well. it also had essentials to purchase incase something was left at home. Really no need to go anywhere once here and I loved that.

Nothing it was all great!