Isla Bella Beach Resort & Spa - Florida Keys

The whole resort, white and blue, make you feel like you are someplace else besides the keys. The resort was very clean and well maintained. The rooms are spacious and all have a view and a comfortable place to sit outside. There are several places to eat on the resort which is nice to have a variety. There is also a place to eat within walking distance from the resort, and several within minutes to drive. The staff everywhere were attentive, friendly, and fantastic. They have several free activities and several paid for water sports/activities.

I did not like having to pay $25 a day for parking. I felt the food menu at the main pool was limited. It would have been nice to have a few more options. The nightly entertainment at the beach bar could have been more upbeat. At the beginning of the week, the singers asked for requests of songs to sing, interacted with the crowd, and sang a variety of genres, very upbeat. Later in the week, not so much.

Wonderful room, awesome view. Plenty to do at the resort and in the surrounding area. Jet skis were awesome. The spa was awesome. The concierge will help you out with whatever you need.

They overbilled us for our massage and refused to correct it when we brought it up. We only wanted to pay what we were originally quoted via email for our couples massage. Our anniversary trip would have been perfect had it not been for this. We spent $3K+ with them and they refused to honor the quote they had sent us for the couples massage. We ended up having to file a chargeback with our credit card company because they refused to honor the quote they sent us originally. Overall turned what would have been an amazing trip into a mediocre experience. Stay far, far away from this place.

The beautiful landscaping was like being in a tropical oasis. Rooms were large & felt like an apartment. The bathroom was amazing - it was like our own spa. Having 5 swimming pools on-site made it more enjoyable as they weren't crowded .

The housekeeping felt it necessary to knock on our door 2 hours before check out to inform us of the time ! Never have I felt so rushed to leave a place before. Plus after staying for 4 days, housekeeping came once - when our bathroom door had to be repaired (it was literally falling off its hinges)- we still didn't get needed supplies and ran out of TP ...

The views were spectacular and the experience was amazing. The place was super clean and never felt over crowded.

It was expensive. The room rate is high to start with then there are multiple taxes and parking charges on top. the price of food and drinks was high as it was a captive market.

The room was super clean, food was delightful, loved Mahina and the Beach restaurant. There are several pools and plenty room for all guests! No rushing to claim a lounge chair. They had play options for all ages; connect 4, volleyball net, ping pong, and giant chess etc.

Absolutely do NOT recommend the third party boat charter “Two Conchs” which we bought at the marketplace. That was a nightmare! Stay far away from that company they harassed my underage (13 year old) daughter!!!! When we complained to the company their response was “he has a girlfriend” Disgusting! The captain took his shirt off and came in the water with us at the sandbar we paid to be chartered too.

Beautiful resort. Awesome rooms and pools. Neat area for games.

Small pools closed at dusk. Bartender at the beach bar seemed annoyed when he sat down to order a drink so we just left.

hotel was great

parking fee after high room charge

This resort is top notch! Beautiful grounds and well maintained. When you enter you are greeted with winding lush road with greenery and lovely palm trees leading to a beautiful check in building. Very, very clean. Check in was easy and you receive either juice or champagne on arrival. Map of grounds is easy to understand. We had a 2 bedroom King suite on floor 2 with a balcony overlooking the ocean. As you walk through the grounds the foliage and layout is stunning. Beautiful paths with covered walkways. The buildings are kind of a mix between a plantation vibe and modern update. We had 2 bathrooms. The master bath was large and well lit with plenty of space. The main king bed area had a large TV and opened to a large deck with a sofa and chairs. Large closet for hanging and safe. You use a rubber bracelet to enter the room, pools etc. Large chess, ping pong, corn hole, shuffle board. There are multiple pools. The large "family" pool has a quick eat grill and drink bar attached and is large with plenty of seating and umbrellas. There a several smaller rectangular pools right outside every building and an "adult" pool with a bar also. All the grounds are well manicured and it is clear the staff takes great pride in their upkeep and making guests happy. We talked with Yoel (I'm probably spelling his name wrong) but he was out early caring for the pool, stocking towels etc. and he was nice enough to bring us a cooler or ice with bottled water while we sat at the pool. He really went above and beyond! The area has some walking trails and there is an area with palms and hammocks to relax and just enjoy the area right next to the pool. Nice beach also. Plenty of chairs on the beach and really no seaweed here to speak of. There is an attached marina for water sports or boat rental and tours etc. We did not partake but it looked very nice. A short walk is a large market place with food, beverages and merch. Lots to choose from.

The "2" bedroom is really 2 bedrooms connected by a hallway/bathroom. There is not separate living room area so the master bedroom is the "gathering" place. Since this resort is spread out there is a fair amount of walking to get places. When it rains the porches get soaked and all the furniture is very wet. Obviously not the resorts fault but be prepared for that. No microwave- there is a coffee maker. Frig is very small and would have appreciated bottled water daily. Would stay again though!

The Isla Bella occupies a stunning location beside the sea in a spacious resort. Loved all the pools, was always somewhere to relax with a great view. The restaurant offers an extensive menu offering delicious, high quality food and the live music was the icing on the cake! The rooms were new, stylish, clean and comfortable for our family of 5.

This hotel does not come cheap, meals, spa treatments, watersports etc are expensive. For a resort of this cost, particularly staying in the high heat, I would at least expect free drinking water in the room or around the resort. The single tiny wardrobe in the room is not sufficient for 4 adults staying more than a few nights.

What didn't I like ... this is my second time coming and it wont be my last ,I USED to stay at Cheeca Lodge and Spa, I feel bad but I don't think I will be going back ,The staff don't even get me started ... they are amazing Lydda is awesome , she always goes above and beyond from the moment you arrive until you leave ,she makes you feel like family don't ever loose her she is a rare find and an asset to anyone's company absolutely irreplaceable .The first time I ever Stayed with your resort was with my oldest daughter in Feb. 2023, I was exhausted and was stretching my self thin with work and life... It was exactly what I needed . Unfortunately they stay was not long enough . My daughter booked the trip threw Lydda and she made sure my stay was perfect so much so that I went home and canceled a resort in Key West for May 16 threw the 18th for my younger daughters birthday and book with you again. We arrived early and we needed a favor ... My daughter was going for a new Job and yup you guessed it they wanted to do an online interview with her in a quiet place and it couldn't be are car because we asked and they said no and if its not quiet they would remove her from the interview .. Hmm couldn't do it in the car couldn't do it on the grounds at the resort because of the noise so I asked Lydda if there was anything she could do to help . Lydda Sprung into action and started calling people before I knew what was happening she fixed everything . We couldn't get are room early because the guest were checking out later than the online interview so she asked Dolce if we could sit in the corner of the resturant with are lap top and do the interview while they were closed and Dolce not only let us in she turned off the music so it would be quiet for Kayla's interview. Thanks to them she got the possition .

Nothing... We enjoyed are selves so much I'm getting ready to come again with my husband before the end of the year.