The Palms Hotel & Spa

Where do I begin?? Maybe the aromatherapy s ent that fills the air in and around the premises.. or the amazing staff all around the hotel?? What a beautiful place.. I chose to stay here with my husband and our son . It seemed like the best place to come and celebrate our son's first bday..and wow what a great choice. Strangely enough, we were not the only family there celebrating a 1st bday for a baby. I LOVED everything about this place.. It is super family friendly, the food is fresh and plenty options.. Mr Peter by the omelet stand is amazing- best omelets ever. The pla e is clean and so inviting.. it smells like heaven on earth.. I seriously miss the smell..lol We had our meals there everyday.. Breakfast is plenty options- buffet style or personal order. The meal space is right by the pool.. the views are stunning..greenery everywhere.. I loved the small details in everything, even the name badges for the staff has their home countries.. I could go on forever .. they treat you like you deserve.. it's a beautiful hotel.. you just walk right out to the beach.. where they have plenty chairs and umbrellas..and fruit flavored water. We loved it and cannot wait to go back.

I hate to even have to mention this.. Butttt.. the aggressive birds during meal time outside where a bit much after the second day. The iguanas were also a bit much cos they would just pop out of nowhere or drop from the trees..which was scary. Also the housekeeping was slow.. I left the room almost noon.. i went to request for it.. they got to the room shortly after 4pm.. i had to have my son nap by the pool... they didn't do a good job..just made the bed and replaced coffee mugs.. the room wasn't vacuumed or tidied up in anyways..so much so that the pillows were not all in the bed. Menu is limited.. especially room service. after the 2rd day you are over it.

Room is nice, view as well. Very clean and spacious. Room is prepared twice a day. Very quiet hotel. If you are looking for calm and quiet environment it is the place. If you want more music and lively atmosphere you should book somewhere else...

Parking expensive, but I guess its the area. Check in is after 4pm. So arrived to the beach at 5pm. Had to wait and call 3 times a waiter to come for drinks. Got to move at 5.55pm because their private beach closes at 6pm. They should allow guests at least until sunset! Also did not allow to seat on a chair at 8.50am ( opens at 9am) and to stay on the beach even if we were from the hotel. Rude personal overall. Swimming pool with lots of children/families but personal very nice. The beach area has rocks in front so not the nicest of Miami Beach.

Restaurant food needs quite a bit of improvement. The waiter we had one evening was a bit careless and casual about it. We got burned fries. Mistakes in our order. Breakfast was also not very nice. The orange juice did not taste great. Average coffee. I feel this a great hotel let down by the restaurant. The Tikki bar is nice and the staff professional. As a suggestion they should allow to serve hot dogs for adults not just for the kid’s menu . Also, bear in mind that they sometimes charge a premium fee in high season Very similar fee of the five starts hotels nearby that btw serve excellent food. I really hope they listen to this feedback. The Palms is unique and very lovely but let down by this very important detail.

The property is very clean and the people who works in the hotel are friendly.

we booked queen size bed but they gave us full size bed . And beds are very small to fit 2 people.

Beautiful garden, great amenities. it’s just such a nice place to relax.

High prices breakfast and super expensive spa. The air in the room wasn’t so fresh.

I loved the pool, staff, and lush greenery on the property. Spent most of my days enjoying the sun while drinking grey goose espresso martinis and rose spritzers in the provided lounge chairs at the pool. Staff checked in regularly and were fun to chat with.

The few downsides: only the penthouse suits have a balcony - I didn't know this upon booking, so I upgraded when I got there, which wasn't cheap -, and the beach is has a big drop off to get into the water - but the drop off is present at most of these locations, and the many sandbars make up for it-.

Facilities (comfortable and clean rooms, pool area and beach), breakfast was great, helpful and friendly staff, decor (nice looking hotel)

I know the hotel can’t change this but it’s a 30 min walk to bars, restaurants and shops at Lincoln Mall. We walked it and also took free shuttle.

the staff are wonderful, can’t do enough to help you and incredibly friendly. the grounds are really beautiful with lovely gardens and pool and everything is clean and quiet too

The Garden, Pool area and direct beach access is amazing - made us come back again during our Florida trip for additional 3 nights in this nice hotel. the service is very very good!

Rooms are quite small for two adults and two kids, cleaning in bathrooms could be better. The rugs are old and a bit smelling.

The breakfast was great and location was awesome

I don't like the fact that you have to pay for parking if you are a guest there. Maybe if the fee was less but at $40 a day plus wherever you are tipping the valet it adds up.