Sleep Inn Naperville

The location is good and near a lot of shops. Room is clean.

During checking in , a receptionist suddenly disappeared and started to chat with other person. It was late evening and we were with our baby, we wanted to check in as soon as possible to rest. I needed to call the receptionist to give us a key with frustration. It wasn't a good experience and unnecessary negative feeling. The same receptionist had a few days later an issue with another guest. it is a small problem and about one person, but it would be better for hotel if her boss can advise her to take her job a little more responsible.

I liked that the property was nonsmoking. There was a good continental breakfast included with the stay that had hot options such as eggs, sausage, bacon, waffles besides cold options. I liked how there was a microwave and refrigerator inside the room.

Even though it appeared to be clean, there were some small details that was overlooked. The guest book on the desk telling about the hotel, map etc was very grimey. The fitted sheet on one bed was ripped. There was some dirt or stains on the sheer curtain over by the window,wall and lampshade. The non skid mat in the shower was bumping and awkward to stand on. The shower door didn’t close properly.

The staff was very pleasant and professional. The hotel location was close to shopping, nursing homes, and hospitals. The hotel common area was very clean.

The shower door should have a gasket to help seal the door for showers. In order for us to take showers, we had to have a wash cloth wedged in at the top and use the extra bath towel to help stop the water from flooding the floor. Breakfast was OK. One morning, regular eggs were served, but they were cold even tho they were in the tray with steam.

Staff was very nice and helpful. The location to the expressway great. Even tho it was close, never heard the vehicles driving by. It was also close to the restaurants which made it convenient for finding a place to eat.1

The only things that I didn't like was the bed needed to be replaced. The bed made a crunching noise when getting into bed. The hotel only handed out a 1 time use bar of soap. We had never seen bars of soap that small and we were glad we brought our own toiletries. The staff didn't come to our room to empty our trash or give us fresh towels during our stay.

The hotel had ample parking and was near to plenty of restaurants. The room was of a decent size and nicely arranged. The shower didn't have a tub and had handrails which is a nice, unexpected amenity.

Some areas were smudged and didn't look like they'd been thoroughly wiped down (nightstand, alarm clock). Both the microwave and alarm clock didn't have the time set which makes me wonder what else was overlooked.

Pleasantly surprised by this property. Right off the highway and easy to get to with restaurant right around the corner. Welcoming lobby, staff was friendly and helpful, from the publicly accessible spaces to my room - everything was clean and tidy, no complaints. I had a nice sized king room, bed was comfortable with lots of pillows and nice linens. Plenty of easy to get to plug-ins, large wall mounted TV.

it was a great location, close to the freeway, shopping and our family. The breakfast was very good, a large variety of foods to choose from. Not often do you have eggs, bacon and sausage!

it was all good for us.

It was super quiet. The rooms had been redone nicely. The bedding was new and clean. The waffle maker for the complimentary breakfast worked well.

The room was a little musty when I arrived. Turning on the AC helped. If I were 6" or taller, the shower head would have been too low.

The staff was very pleasant and helpful. We found that we had to extend our stay until 01/14/2023 and they were very accommodating and understanding. We will be staying here again in the future.

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The breakfast was ok, too many packaged options. It was clean and the staff was very friendly.

Too much smoking and people talking on the 2nd floor area to a pitch that it was a bit disturbing and people smoking against rules and making the fire alarms go off where we needed to go outside for a brief time. But that was not the staff's problem and dealt with person expeditiously.