Country Inn & Suites by Radisson, Schaumburg, IL

The STAFF!!! My family travels frequently and I must say, I have never encountered a staff as personable, knowledgeable, friendly, and just down right nice!!! I can't say enough about Gina, who took the time out to show me a room for my daughter who decided to come on the trip at the last minute, so I could see if the room would work being it was a smoking room and my grand daughter has asthma....and the room worked! Gina was just super considerate of all our requests. My family alone had 3-4 rooms that week . Lisa! She was always so kind , helpful and very attentive I felt we made freinds!! Not to forget Charlie! They say he is their newest employee but you couldn't tell! He too was helpful and kind! Kudos to Gina, Lisa and Charlie, great front desk staff!! Even the late night front desk clerk was super kind I wish I had gotten her name!! The rooms were large and very clean! The indoor pool with whirlpool looked very clean too although we didn't go swimming. I loved the fact that there was an ice machine on each floor also a soda machine!! Not to mention a small store by the front desk! This location also had continental breakfast area so that was really nice too. And the location of the hotel itself was excellent. Right off the freeway and close to restaurants, shopping and everything! I can't wait to visit Chicago again, we love the Schaumburg area and now this hotel!

The only thing is they gave us tickets for Happy Hour there at the hotel but they never had it. But nothing big, we went across the street to Happy Hour at a local bar and grille!!

I was on the 3rd floor, last room all the way down the hall, secluding me from any and all noise the whole time: Thank You So Much for that. I took this weekend away myself to get away from the hustle and bustle of a busy, stressful home life. My bed was Heaven; perfect firm mattress; I did not want to get out of bed. Plenty of lamps to light room and to read by. Comfy couch and chair. Breakfast was nice and hot. Pool is a little small, but kids clear out late at night for an Adults Only quiet time experience. Jacuzzi was wonderful; was in it every night to wind down before bed. Staff was all pleasant, polite, and helpful.

Parking lot needs to be re-done. Lots of potholes, broken asphalt. Was interested in the Happy Hour I heard mentioned a lot, but I guess it's only available Mon-Thurs and not an everyday thing. Weird, constant, high-pitched ringing in the vestibule the entire 4 days I was there; like an alarm bell that never would stop? Please upgrade tv and remotes in room. Should be Streaming option for the smart tv; not a few cable stations. And basic remote would only work some of the time...on the right angle.

Staff was great! (Lisa @ front desk, and other front desk and kitchen staff!) The breakfast was pretty good. The beds were comfy. Loved the 24h coffee/ tea station in the lobby. The pool hours were great- open until 11 for kids, 12 midnight for adults to have some quiet time. (Awesome). Our kiddos swam every single day, twice! Good size pool- on the smaller size, which was good for us because we could watch the kiddos closely from one spot.

The halls smelled like cigarette smoke. The room was ok. When we walked in and sat down, I noticed the bed skirt had something unidentifiable on it- some kind of chalky white stain it seemed. (I didn't touch it). The walls in the bathroom looked like they were recently patched (possibly from water damage) but not done well and paint was just slapped over them. The ceiling fixture (smoke detector) was older than me, but it had a light in it that worked, so it probably did.

It was nice to see a decent breakfast back at a hotel. Our room was comfy and clean. The bed was a bit soft for my comfort level but that is just personal preference. It was nice to see the staff constantly cleaning. Every time we walked in or out it smelled so good and fresh. The staff was super nice as well. Although we didn't use it, I was surprised to see the pool open. Most hotels have not opened theirs yet. Overall it was a good, relaxing stay! Will stay again.

A couple more items added to the breakfast would have topped it off like yogurt, salsa for the eggs, and bagels.

All of the staff members were great. ,....The pool and whirlpool was clean didn't look dirty like some hotel pool, I also like they give adults pool time with no kids. Floors were clean and the breakfast area had rules no showing up with last night PJ's on lol.

There was no yogurt or bacon for breakfast and the beds we were in were a little worn out. There was nothing more wrong with place and the things I mentioned wasn't noting were I wouldn't stay here again I would,

Everything was just perfect! In fact, we are planning on staying here again on our next visit to the Chicago area. The location is perfect for us to do the shopping that we like to do there.

There wasn't anything we didn't like at all.

Cleanliness, Breakfast, Comfortable Beds

Just a bit far from the main city but nothing otherwise.

The breakfast was okay, way better than other hotels that offer free breakfast at this price point. The waffle was nice and fresh, some of the other foods were old and tough (like scrambled eggs) offer more fruits and yogurt this holds better, maybe individual wrapped donuts and pastries would be a good offering.

We absolutely loved the library located in the lobby. The fire was cozy and we found the best children’s book ever! Everyone needs to read Quackers by Erin Wong!

We were placed in a handicap room which resulted in having too short of a shower head. This was a minor inconvenience but next time I would hope to stay in a different room.

The location is great! Very close to nice restaurants, the highway, and shopping. The staff (Gina and Lisa specifically) is exceptionally kind, friendly and professional. The amenities were nice however, I wasn’t able to make use of them.

Nothing negative to say.