Sonesta Simply Suites Chicago Waukegan

Staff very friendly, location was perfect for driving to military business. Wi-fi was better than most hotels I’ve stayed, I was able to play online games perfectly fine. Would recommend for any traveling military member with a rental vehicle.

Food and snack collection wasn’t much. Would like to see more fridges with cheese and cold beverages and a fancy hot coffee, chocolate or expresó that makes them for on the go.

It is an older property, but suites were well laid out, clean and comfortable, staff was very friendly and accommodating, there was plenty of onsite free parking, and the location was very convenient for attending my Grandson’s Bootcamp graduation at Great Lakes Naval Base, and exploring Chicago and the surrounding areas.

Comfortable, convenient and location.

They don't server breakfast as I was told "this way everyone has a kitchen in their room😐" considering what they charge a night they should serve breakfast..but they have a vending machine that has dinners for 8 bucks a piece and water and sodas for 4 bucks a piece 😐oh I forgot the M&M's there 5 bucks a pack🤦

I've never heard of the Sonesta brand before so I gave this location a try due to my tight schedule and the price range. I was expecting minimal at the price but was absolutely shocked when I arrived. The location was so close to everything.....the facility was exceptionally clean....the staff was so friendly and helpful....the room was very modern and high quality....the onsite amenities were very comfortable. I was also offered the Sonesta rewards program which I'll be looking more into due to this amazing experience. This location is pet friendly so they did accommodate me by keeping me on the floor away from any noisy animals which was also helpful for my allergies.

Lack of ice machine locations and maybe keep the pet friendly rooms on the 1st level only.

front staff was amazing and so helpful! i dealt with same front office associate 3 days In a row and her smile was as bright the first day as the 3rd

other hotel stayers were smoking pot next to us. made the hall way smell of Marijuana.

*The staff was very nice (I am sure they would have helped with our broken thermostat had I called the desk but I was too tired so I just went to sleep instead). *Very clean room and building *Spacious room and nice little kitchenette, perfect for a longer stay. *Bed was wonderfully comfortable - had a great night sleep under the warm comforter *Strong Wifi *Good convenient location, seemed like a safe area too. *Big well lit parking lot.

*Only issue was our "smart" thermostat wouldn't go above 63 degrees no matter what I did (and I DO know how to operate one), which in November in Waukegan IL made things pretty chilly lol. I think it was malfunctioning. *Are there vending machines didn't see any...just wondering.

Location close to necessary retail stores. The bed was comfortable.

Guest WiFi was often inaccessible. Noises from upstairs desturbed sleep. Furniture worn. Only queen beds, no king.

The location was perfect.. Everything you could need is just across the street. The stocked kitchenette made things so simple .. The hospitality of staff was family like and welcoming ..

I don't have any complaints.. it was a very pleasant experience

Room was good size and comfortable. Bed was comfortable. Good location. Quiet. Staff was nice.

Carpets need a good cleaning. Hallways reeked like weed... They allow dogs and found some dog hairs left in our room.

The staff was very friendly and helpful. I like that they allowed us to decorate our door for our son who was graduation from Great Lakes RTC. Very pleased with it. I also really like that pets are allowed and now plan to take ours with us to stay at other Sonesta locations.