Best Western Louisville East Inn & Suites

My husband and I absolutely loved this hotel!! This Best Western was beautiful, very clean, and super friendly check in staff. There was a hot coffee bar, open all the time. It was located in the lobby. The hot breakfast was amazing! It had sausage, omelets, hash browns, biscuits and gravy, pancakes, oatmeal, cereal, toast, bagels, muffins, and fresh fruit. It also had a heated indoor pool! The location was really great. Close to what we like to do when we come to Louisville. The bed was perfect and the pillows were amazing. The a/c kept the room nice and cool. My husband and I are making this our hotel we stay at when we go to Louisville. If you are looking for a nice, clean place with friendly staff I would recommend this hotel!

There was nothing we didn’t like about this property. It was an amazing stay!!

I can't brag about the hospitality more. Literally, everyone on staff was helpful and polite. Our car died, and a lady in the breakfast room jumped us off. When we were leaving, the front desk lady brought us breakfast for my baby even though it was a little too early for breakfast. When we checked in, the guy behind the desk was cheerful and informative. I just miss having experiences with people like this this. I'm not sure if it was all of Kentucky, but this was the best experience I've probably had with a hotel.

The breakfast was good, the pool was nice, the room was clean. I really can't think of anything I would've changed. Oh yes, I can! The pull out bed! Not meant for an adult. My husband and I joked about needing a chiropractor as we layed there with our 2 year old. Perfect for her. Not us.

The evening staff that checked us in was very busy and very efficient. She checked a couple people before me and a few after ( while I waited for my husband), after. And ran and got more towels for the pool. Our TV remote did not work, and she came as quickly as she could with a new one shortly thereafter. Our hotel was thoroughly full with athletes (for different tournaments I assume). We were not part of that. But our room was very quiet.

The breakfast was quite good, but they ran out of most things over the 30 minutes we ate (near the end if buffet time). So many athletes eating a lot! The staff kept refilling very quickly. So they were great about keeping up with demand. Very little wait time.

Love my suite for the long stay. The extra area was idea for office work. Very accommodating staff.

5 floors but just one elevator means waiting. What if that one elevator had to be shut down for servicing & you were on the 4th or 5th? Could not give staff a perfect mark bc one staff worker took up a prime check in parking spot in front circle drive on my check in and did the entire time when their shift. Just 2 cars already there means going to the back and walking around.

I was most impressed by the thoughtfulness of the establishment placing a phone by each elevator that just had to be picked up. There is always a chance someone might fall and if they can somehow reach the phone the desk would know something is wrong. Also someone could see something happened and reach for the phone immediately. Better to be safe than sorry.

The staff, parking, room, bed was comfy and clean. Well suited for area and far enough away from city but, close enough to all that we wanted to do. Would stay again.

The pool area was nice but, needs to be updated and cleaner. There was algae in it in areas. There was a funky smell in parts of the hotel especially hallway. Would be nice to have brochures of area and things to go do and possibly some coupons of restaurants.

comfortable bed, clean room, easy on & off the highway.

wasn’t crazy about the sink being right across from the bed in the king room we had. (p.s.: the exhaust fan in the bathroom could use a dusting). The breakfast wasn’t quite as good as the one in Knoxville. The pre-made omelette was cold. BUT the most important part is the room was clean & the bed was comfortable.

This was the first Best Western that made me feel comfortable. The rooms felt clean and was very spacious. Friendly staff. The pool room was warm. The water, not so much, but that's ok.

The breakfast wasn't that great, but it's better than other places.. Also, the photos showed that there was a hot tub, but it wasnt there anymore, they will have to update the photo

The pool was closed for 2 days, but the breakfast was good and the hotel was kind of dim but the room was spacious. The bathroom fans were really loud and the housekeeper was nice and so was the younger kitchen aid.

Everything was nice except the pool was closed.

The location was great as well as the pool and breakfast. Eric at the front desk was so friendly and helpful.

The firmness of the bed was a little out of my comfort, but my boyfriend thought it was very comfortable. just a preference thing I think. Other than that, everything was great.