Hilton New Orleans Airport

Left too early no breakfast

That the staff member new I was there to catch a plane and I haven’t flown out of MSY in awhile. You are no longer directly across from the terminals. Panic mode on where to go snd catch a shuttle

Rooms very clean. Loved the toiletries. Lots of towels! Housekeeping staff very helpful and friendly.

PRICE, coffeemaker, patio, dirty entry area; paid parking. Property, landscaping, and exterior not well maintained. Paying to park in the hotel parking lot is beyond ridiculous. One restaurant closed without explanation. Snack bar stupid expensive. Most Front desk Staff professional but not very warm and friendly. The new employee was friendliest.

We missed daughter's flight back to DC because of emergency medical issue with her child. Reservations for 2 rooms made at last minute, We arrived late with a sick child. Every single employee was exceptionally helpful. This included check-in staff late night and check out next morning, Desk clerk charged my phone with personal charger as I had not brought mine anticipating being back home that night. The late night restaurant was closed (11:00 pm) when I went in to get snack for grandchildren. They gladly fixed a dish of ice cream for them. The following morning breakfast staff was very pleasant and helpful. This hotel on Airline highway was much more meaningful when it was across from the New Orleans airport. A move to a new terminal has left it somewhat abandon and facilities are somewhat dated, but it is clean and offers 24 hour per day transport to airport and on site parking at comparable rates to the airport Parking garages. There is full service restaurant and bar. The beds are comfortable, rooms large and clean and this is an excellent place to stay for early morning departure or late night arrival back from travel. The excellent friendly staff will ensure it remains viable even though the new terminal has opened.

For my needs the place was perfect.

Location and staff

Comfy beds, pillows, very quiet.

Nothing!

The hotel was very clean and quiet for being directly across the street from the airport. The bar there was good and staff was very friendly.

It was a very nice hotel and we will stay here again but.... we were not made aware upfront that we would have to pay for parking, per day and it states they have a breakfast restaurant but it's closed. Just a couple of things that could have been communicated beforehand. Otherwise, a great hotel!

The hotel was very nice in a quiet location I would book this hotel again. The staff was very friendly and helpful.

We had a double bed the bed could have been larger. No free breakfast had to pay.

Great location and shuttle to airport, comfy and clean as well.

Staff. She was clearly not a very nice person and would not allow me early check in but allowed others after I had arrived. My daughter was able to get us checked in early with another staff member, thankfully. She was very cordial and kind. I wish I knew the rude staff name, as I would report it. She had no tag and would not give me her name.

location to airport well kept comfortable beds Airport shuttle every 15 minutes Able to store luggage securely while waiting for afternoon flight Staff was extremely accommodating assisting with storage of 11 pieces of luggage! Nice looking pool although no time to enjoy it Lovely courtyard

pay for parking each day lovely courtyard - large but for smokers...I couldn’t sit there as long as I liked due to allergies to smoke

Clean spacious room. Quiet one night stay, even being so close to airport. Everything worked as expected, no surprises. This was our first hotel during multi day trip thru AL, MS, and LA where everything in the hotel room actually WORKED as expected.

Early morning (4 am) shuttle to airport gives 1st boarding preference to overnight air crew members. While I understand that need, it did result in my wife and I getting split up between two shuttle buses on way to airport.