The Ritz-Carlton, New Orleans

Your company , Booking dot com is a scam. I intended to make a reservation directly with the Ritz Carlton. However, your company unethically pirates their internet prescience with very unethical search engine practices. Your system and false portrayal cost me to lose $500 due to the third party booking and your abusive cancellation policies. Even your confirmation email fraudulently portrays to be from the Ritz Carlton. You have not heard the last from me. I already complained to Marriott and have requested a meeting with my Congressman after forwarding your fraudulent emails to them .

Very nice hotel in a great location for all the attractions. The staff were very polite, friendly and helpful. Nice touch with the morning coffee station and beignets in the afternoon

Spa had some nice facilities it was a shame there aren’t any communal areas where me and my husband could relax together. The treatment rooms had a very noisy fan, which wasn’t very relaxing and small details were missing that you would expect in a high end spa such as scented air and scented face cloths etc. It was also a shame that after spending 5 nights and spending plenty in the bar and restaurant, we still had to pay to have a shower, to freshen up as we had a very late flight.

I loved the overall cleanliness and ambiance of the hotel. The staff was super accommodating. The younger door man with the glasses was really helpful and nice. The beignets in the lobby were also amazing. The bartenders Brittney and the man that works with her were super knowledgeable about the cocktails and local cuisine.

I was very upset that the pool was closed TFN and it wasn't mentioned on the website. I really wanted to swim and that would have changed my mind about booking my stay there. I wish I was notified in advance. I also didn't like the fact that my welcome card in my room was addressed to someone else.

We enjoyed The breakfast buffet variety which included a touch of the local flair. Wait staff were very helpful and attentive.

The check in process. Apparently even though we had a consecutive weeks stay, we had to run our credit card (4) times as it was set up as 4 separate reservations. I’m fact, my credit card was put on hold assuming it was an unauthorized transaction. being done at the same property Despite that, it is an excellent place to stay at and strategically located to shopping and eateries.

It was gorgeous. And the staff were so kind and helpful. We had a stroller and the doorman every time we would walk would help us up and down the front steps. They always had water waiting at both entrances due to the extreme heat.

I can’t complain it was a great trip all around. They do only let you park using valet which was an extra charge but they probably had that disclosed somewhere in their policy and I over looked it.

The service was amazing whether it was check in and or staff around hotel. Super nice and fancy. I would 100% stay here again if we are in the area. It was in a prime location close to Bourbon street and next to street car.

I wish there was more food options on the menu, but I understand due to Covid they were short staffed and weren't cooking a lot of variety. As goes with the pool too... We always use the pool when we stay somewhere, but due to Covid it was closed. : (

I loved the art work and staff all very courteous and friendly.

The pool had dirty discoloration and looked like saliva or other body fluids floating. The cleaning cleaned our room but didn’t empty the trash. I wouldn’t let my family swim or enjoy spa!

Beautiful inside. Huge room and bath. Spacious shower. Comfy bed. Great polite staff. Free newspapers in lobby. Free water in lobby. And maybe best — early check in at about 11am was wonderful. Thanks.

Hallways way too cold, on third floor anyway. Took too long to get hot water in bath sinks.

We loved the study room, and going to the Davenport, they are a great band! Also the courtyard was amazing to rest in.

We tried to get dessert at the bistro but they would only seat you if you were ordering dinner. I would understand if they were full but it was late and maybe half full.

Close to the French Quarter which allowed us to walk to many places. Staff were excellent. Room was comfortable.

Had to pass by many loiterers to get to the French Quarter. Resorted to crossing the street to avoid them.