Holiday Inn Boston - Dedham Hotel & Conference Center, an IHG Hotel

Sheila at the front desk was excellent. The first room they gave me was very nice, with a large modern bathroom, a couch and a sitting area, BUT ohmygawd it had a horrible stench coming from the fridge. Like Death by Sour Moldy Milk. I tried to call down to ask to switch rooms, but the phone didn't work. Ugh. Schlepped back down with my bags, explained the situation, and was immediately given a different room. It was half the size, but at the same price. The bathroom was miniscule but clean. And no "Deathy by Dairy" smell. That was a relief. The bed was super comfortable and I slept great. I Jokingly mentioned to Sheila on my way out about the small room and she totally comped breakfast. Excellent customer care by the staff. Would definitely stay there again.

Stinky fridge smell, like a dorm fridge that no one ever cleaned. The location is convenient but not very pretty.

Bed incredibly comfortable Front desk people accommodating but you stand and wait while they type things into a computer in response to a phone call.

Keurig coffee maker had one decaf coffee, two cups for a three night stay and didn’t dispense hot water third morning. They do not do any housekeeping for a 3 night stay which really isn’t a good idea. They coffee maker should have been replenished. My key card stopped working and I had to get them reloaded. I should have been told to keep them away from credit cards and cell phone. Where are you supposed to keep them except in pocketbook with thesethins. WiFi would not work first night. Tv needs some instructions as channels are different when you are in a location away from home.

The room was large and comfortable. The hotel was quiet and the A/C worked well. The bed was very comfortable!

The tub did not drain in room 621; we complained and nothing was done. The cable was slow, and the Guide on the tv had no relation to what was on the TV...like it was out of another time zone. We were not advised that room cleaning would only happen twice in our 5 day stay... including trash pick-up. Not Huge complaints but just irritants.

Hi Because of the cost of gas ,it is ALMOST worth staying at your hotel during my 4 day work week ,and 3 hour a day commute I work Monday -Thursday I don’t require housekeeping service If you are willing to come down a bit on your daily rate ,I would be a weekly customer Andrew 617-312-2016

The very accommodating staff

The bathtub was very slippery… no rubber mat. This concerned me because even though I didn’t request a handicapped room we got one and the tub’s floor seem beveled in the middle and it made it tricky to not slide.

very friendly front desk night and dining room staff, clean facility overall.

Key stopped working while I was taking my stuff out of the room; had to stand in the hallway for 30 minutes without my mask to get let back in the room to get my belongings. I get check out is at 11 but I have never experienced being locked out and treated like I was trespassing after I just rented two rooms.

The receptionist at the Desk - I was a tired and exhausted from traveling and working all day. I went to check in and then went to get gas for rental car i was returning at the hotel. I took longer than I thought and got a call while I was out. - Feteamea (I think was her name) she called me to see if I was ok. That was the sweetest thing Ive ever had happen ever while traveling alone for business! Impressive and very much appreciated!

The staff was nice and pleasant, the breakfast was great and the staff there were also very attentive. My overall experience was great!

My only compliment, which isn't against the cleaning staff, but the finish on the tub was mostly gone. I'm assuming that's just nature with age and time. But regardless, everything was spotless besides that.

My boyfriend said ‘can we take the whole bed home with us? That’s the best I’ve ever slept’. From check in to check out, everyone was friendly, everything was clean, it was a great stay for a a great price.

Nothing.

It was very comfortable and the staff were very sweet. It was also near a plaza and the Dedham corporate center in case anyone wanted to go into Boston.

I wasn't sure how to manage the air conditioning or thermostat, but this issue was resolved quickly.