Four Points by Sheraton Norwood Conference Center

Breakfast was excellent. The selections were delicious a n d tasted wonderful.

The reason for a 9 was we were not notified before our stay that the water would be shut off for up to 6 hours. But they made up for the inconvenience with free breakfast and night. They really went out of the way to keep us at the hotel. I respect how they took care of us.

The room was very clean i love the cleaning The hotel it’s renovated, I love the food from the breakfast and the atención inside the buffet it’s great. BUT ❌ #1 the Clorox inside the pool was very very strong, my eyes where very red, my nephew was not feeling good, or the hotel don’t have a good air ventilation in the pool area, or they don’t have control with it. I go to a hotel every 3 months around 5 time a year and I never have that bad experience with the pool and the Clorox #2 this it’s a GREAT HOTEL and the pool area have very big space to place people far away and by save eating in the pool area, there say because of covid we don’t do pool service 😐 which it’s ridiculous because they do the buffet. I buy a drink and I have to walk with my kids all the way to the bistro just to buy 2 apple juice and mojitos, my kids were hungry and they don’t accept in pool services it’s to much stress, when you go to a hotel you expect service, vacation, and feel good. It 2 thinks make my day micerable

The Clorox inside the pool was to strong or May the don’t have a good ventilation in the pool area They don’t do in Pool servicié 😐❌ I have to walk all the way to the bistro with my kids to buy a drink. My kids where hungry it was frustrated, they just say because of Covid but it doesn’t feel good at all to much stress but this service it’s very important specially when you are w the family, it’s a great hotel but this was bad

The staff was so very kind at check-in. They were very busy, and I didn't feel rushed or like just another guest, she made me feel like I was a special guest. The location was great for staying over after a concert at Gillette. The room was very clean, the bathroom was huge, and the bed...well, the bed was so comfortable that my husband and I contacted the manufacturer and had one made for our house. Not kidding.

Everything was perfect and the staff was the best we have seen in a very lone time.

One thing that we didn't like was the ice room on our floor had vending machines and it was empty. You could not get a soda or anything out of it. Also....it would be nice if the new vending machines had the price of what is in it on it.....

The breakfast buffet was nice, but a little expensive unless you had time for a made-to-order omelet or other dish. We did not have time for that, but the scrambled eggs were fresh and hot, the bacon was freshly cooked and crisp and the lady who served us orange juice and coffee was very nice. The Bistro restaurant, which is open late for dinner, was excellent.

The air conditioner in the room was noisy and very close to my side of the bed. We tried to turn it up enough to go off, but it kept growling on most of the night. I probably should have called down to the front desk to find out how to turn it off since we really did not need it that particular night

Cleanliness, Staff, Location

I did not like the unlockable sliding bathroom door. I was not happy about being in a room where there was construction all day in the adjacent room. You should really put some distance between guests, even if you have to sacrifice profit. It was unbearable for someone trying to rest.

Very good buffet breakfast was included. The room itself was fine.

Not crazy about the pillows! Also the fact that the room is not cleaned (new towels, empty waste baskets, etc.) every day -- but this seems to be the trend in hotels sadly.

Excellent service from the time I came to the time I left Nadia in charge of housekeeping our room was way in the back away from the elevator my mom had to walk far so she help my mom all the way to her room made sure we had a microwave and the front desk gave her a wheelchair and they had very nice personality’s on staffing had a great time was sorry I couldn’t stay longer but stayed another night missed my pool time but this will be home away from home awesome can’t wait to come back may god bless you all

Our room was very clean and comfortable. Had everything you would need.

We arrived to check in at 11pm on a Friday and there was no room service option available, as they had already closed the kitchen. I would think they could have offered a salad or something other than pointing us in the direction of their pantry which was filled with junk. This was the only reason I would give a 9/10. Everything else was great

very clean, friendly staff, good restaurants, nice room, Have stayed her twice before and will stay again. good valve and accommodation.

in lobby there is a computer and a laser jet printer for guests use. But the printed is not wireless capability. so it’s a bit fiddly to get anything printed.