Holiday Inn Express Boston Brockton, an IHG Hotel

Rooms were clean and comfortable. Breakfast was plentiful and good. Location near to Ikea. Heat and air worked well. Plenty of light, electrical plugs, alarm clock and a comfortable chair. Also, comfortable business chair at desk.

Confusion with 2 rooms booked in my name and when arrived only 1 room booked in my name. Second room booked in the other family name WITHOUT any cross reference between. Weekend staff had no clue of connection. Made for a very frustrating and angry first 1/2 hour during check in. Broken fridge in one room and non-working ice machine on our floor was slight inconvenience but otherwise facilities were great.

Everything in general was good, the gym was pretty good, clean and with good equipment, breakfast was also good. I liked having the laundry machine, although the price for the loads charged to my account was more than what is shown on the machines.

Someone at the front desk didn't have enough knowledge about few things at the hotel. He wasn't helpful. But in general, was OK.

The large-scale of the handicapped bathroom, the room being clean. I enjoyed there being a seat in the shower because standing up is difficult for me. The breakfast was so good. I don't know who did the cooking but me and my partner enjoyed it, especially the sausage gravy.

I wish that the toilet in the handicapped bathroom was a little bigger because it's an small seat and being a bigger person, well you know the rest.

The place its very clean the staff was awesome the pool very clean and the gym also.

II Don't like the guest on the next room have 10 people drinking and smoking mariguana making a lot of noise one of the other room guest have to knock the door to ask them please control the noise but they don't do it so call to the hotel staff and he knock the door and ask how many people in the room they said 10

The staff were very professional and attentive. They tried really hard to accommodate us.

The room had a very musty smell that we had to deal with throughout our stay because they were booked and didn't have any other rooms available. They did bring us some spray to spray the room that helped some but it still irritated my airways.

The staff was incredible ! ! My children loved the pool and the beds

I absolutely did not like that Booking.com had me upgrade to " Double room double beds" once I arrived at the hotel I was informed that there was no such thing. I got a room with double beds. The hotel did what they could to accommodate my children and myself I'm grateful for that.

The breakfast was awesome since we were so hungry and tired. Donna was so nice and understanding. If we’re ever in Boston again we’ll be sure to stay there again. Thank you Donna from the two young ladies from Delaware.

We have nothing to say. Everything was perfect. Even when we we’re having trouble with our booking. Donna made sure to help us out. We’re grateful

The credit card system was messing up and I had pending charges on 3 different debit cards/credit cards, for a week. That’s my only complaint. The front desk staff were exceptionally kind.

was unhappy with the breakfast they did not have any of what the the pictures showed,,, may have been due to covid but i was very unhappy with that . they had very limited amount of breakfast foods

was unhappy with the breakfast. They did not have any of what the the pictures showed,,, may have been due to covid but i was very unhappy with that. they had very limited amount of breakfast foods

Clean room, friendly staff, very helpful maintenance man gave me towels and took my trash because we didn’t have housekeeping come in the room.

Breakfast was way too early, didn’t get to eat it once because of busy schedule, who can be up dressed and ready for breakfast that early on vacation?