Home2 Suites By Hilton Grand Rapids North

The breakfast sandwiches, the nightly lit fire pit and hanging outdoor lights, the fact we could grill out. staff was accommodating when needed. Very modern. Comfy beds. Need more rooms with two beds. nice decor. great seating area in lobby.

broken washer, broken dryer, broken gym equipment, broken dishes in room, no quarters for laundry (some hotels now have card swipes and apps to update guests on laundry progress. When requesting rooms to be cleaned, they weren’t cleaned. there were no extra towels and we ran out of tp.

The room was very cozy and there was many facilities to use like the pool/gym. My partner and I mostly spent it watching tv and enjoying take out while we waited for our events to start. It was raining when we got there so a warm room and rest really was great.

there were no issues really if I wanted to be nitpicky I guess the hand sanitize station on the 4th floor had some orange spots in the tray, the drink shelf in my room had a hard water stain, but that's really it.

Location, cleanliness, room amenities

The staff was out of line. At one point we received a call about smoking?? Yet neither myself or my partner smokes. We we're threatened by the employee at the front desk.. and told that she will make us leave. We really didn't appreciate being accused of something we didn't do. Afterwards when we left to take an Uber to The Chop House two doors down it sounded like a full swing party! The hallway was filled with marijuana smoke, people loitering, and trash from take-out. We didn't say anything but we we're upset about the situation.

Great value for the size of our room. We stayed a total of 4 days and the mini kitchen with a full fridge, dishes and dishwasher were the cherry on top for my family of 4. Comfortable beds (including pull out couch mattress!), great light blocking shades, amazing hot breakfast choices and friendly staff completed our trip!

I felt the pool and hot tub area seemed dated- but thankful at least it was open and not crowded so we could relax in there and not feel crowded in the least bit!

nice breakfast, clean pool and hot tub, spacey rooms

hot plate didn’t work, no housekeeping unless you asked for it. Laundry service was broken and only available 1 W/D with a line a mile long every day. had to go find a laundromat.

it’s low key but friendly.

There were no coffee cup or plain half and half cups and I waited for 5 minutes at the desk and no one came out to see what was wrong so I opened the cabinets, found the items and restocked the coffee bar myself and some others that were waiting clapped!

Breakfast was adequate excellent set up

The facility gave us a bill that was 20 cheaper than we were charged by booking . Com. Obviously no savings for us going thru your company should have booked directly thru hotel. Lessens learned

Loved the location and space/amenities of the room! Staff was very please to deal with.

Beds were a little stiff and there is a strict 10 pm quiet time policy that we had a hard time adhering too! lol

Breakfast was hot and plentiful The bed was comfortable, room spacious, the drawers and cupboards handy- the kitchen ,bbq area was superb! The pool!!!

Nothing!

The Hotel facilities were phenomenal!! A full kitchen with full refrigerator/freezer, dishes, silverware, all complete with a dishwasher was so convenient and helpful for our family! The many breakfast options were great and unexpected with COVID! The location was perfect and very safe- close to shopping and restaurants, and a short drive to Lake Michigan! The rooms were large and comfy. I was please that the rooms had been sanitized and sealed to keep us healthy and safe. The front desk workers were very friendly and helpful! I cannot say enough good things about our stay! We will return in the future!!

There was nothing really I didn't like. We were disappointed that the pool was closed, but that was out of their control. It was mandated by the governor because of COVID.