The Hotel Zags Portland

the staff was top-both! The patio was amazing, the room was stylish, bright and comfortable, the on-site parking was fantastic, the information binder was helpful, the restaurant was great, the lounging area was beautiful, my dog was happy and welcome, although I didn’t use the gear room or commissary, they were very cool and well-stocked. The location was great-close to lots of parks to walk my dog. I have recommended to friends already and would stay here again if ever back in Portland if at this price point.

The smoked mirror in the main room. I would have liked another useable mirror in the main room as I was travelling with my teenage daughter and the bathroom had the only useable mirrors. So it made getting ready a longer process.

The hotel is a great location - walking distance to the Waterfront Park, Keller Auditorium, and MAX trains. Parking was good and the staff was very friendly. Rooms were clean and comfortable. The outdoor patio is lovely. Although the restaurant is not open for breakfast there are good coffee shops close by.

The restaurant is only open from 4-9 pm Tuesday through Saturday. We were there on a Saturday and Sunday but there was a private event on Saturday and so it was closed then as well. Therefore, the vouchers for food and beverages are not very useful. Please be aware that the parking spots are very tight.

the room design was really nice, I also liked the hotel 'extras' (game room, loaner bikes, guitars, etc) and the location was great.

had an issue with the smoke alarm in the room going off one day, and had trouble getting that fixed

We enjoyed that it was near a lot of good restaurants & tourists places that we ended up going to. The bar staff at the hotel was amazing, and the fact that we were able to be outside having our drinks by the fire was a plus!

I didn’t like that we had to pay $28 when the parking was a parking that belonged to the hotel & no one can go in unless your staying at the hotel. We thought the parking was going to be included.

I liked the thoughtful additions to the room. An expandable makeup mirror that lit up, a defogging bathroom mirror, a couch with pillows, a central charging station on the desk, artwork in the room, and lobby and the outdoor patio.

I didn't like the high charge held for incidentals/room charges upon check-in. especially since the restaurant was closed for three of the days I was there. The restaurant didn't open until 4:00 pm. The fees automatically charged for the equipment rental and fitness center, which I didn't use. The maid service upon request. I asked for maid service two days after I checked in, and the maid came the next day.

Very clean, quiet and luxurious. The bed was super comfortable and the room was quiet and clean. I found out later in the stay that there was a $15 credit applied to the account that we could use for water and goodies at the gift shop downstairs by the desk.

There were a few minor minuses. For example, I was informed upon chatting with the manager that I could have gotten a microwave delivered to the room, and the fact that there was no breakfast in the lobby or pool was very disappointing , but there was hot coffee and tea, and they did have a gift shop there.

It was in the heart of downtown, just 5 minutes to PSU. We were able to walk to the farmers market, which was a pretty nice bonus. Parking is included and there was always a space for our car in the front lot. Apprently there is a basement garage, however we never used it. Room was clean and a decent size with adequate storage and tabletops to keep our stuff. They even gave us $15 credit for the sundries store and we were able to buy some cute Portland stickers. The credit would have been useful for snacks too. You need a key card after 10pm to enter the building and a keycard for the elevator. So we felt pretty secure amidst the downtown setting.

The bathroom was for the most part clean. However, upon first entry we noticed a weird green shampoo drip on the tub that clearly didn't match the color of the hotel's soaps. It was dried up too so we couldn't really wash it off.

Great location and awesome perks at the hotel, like borrowing bikes, skateboards and using the gym down the street. The coffee they provide in the room is really great too.

The staff at the front desk is always pleasant. I do not typically see other staff when I stay here, but when I do see them they are equally as nice. The bed is very comfortable and overall, I like everything about this place. The pillows on the bed are fantastic (4 king sized pillows). The shower is awesome (good water pressure, plenty of soap and shampoo/conditioner).

This is not a complaint that I have, but I need to give an honest review so I will mention this. The room is non-smoking and no one has smoked in it for a very long time. However, like many older buildings, there was a time when smoking did occur and there was the slight evidence of that when I first entered the room. It did not bother me and I didn't notice it after initialing entering the room

The hotel is very clean, in a good neighborhood, and the staff is very attentive and helpful. It's great that there is an attractive outdoor patio open all the time which serves light food and drinks from 4:00 p.m. on. The amenities in the room are nice - - AC / refrigerator/safe/good bath products. The bed was comfortable and the room was quiet. The downstairs game room will appeal to families with children. Coffee and tea are available in the room and in the lobby.

I wish they served breakfast, but there are several good options you can walk to and the staff can make recommendations. The lighting in the room is quite dim... But maybe we didn't see how to turn on more lights? Not a big deal because there was a large window.