The Pell, Part of JdV by Hyatt

The hotel is very comfortable and clean. It was decorated nicely for the holidays and the rooms and common areas were spotless. Loved that the TV had built-in Chromecast so we could easily stream whatever we wanted to watch to the TV. The hotel is in a great location for exploring Newport (10-minute drive) or other East Bay towns (20 minutes to Bristol).

Our only complaint was that we were placed on a first-floor room near an additional entrance/exit door. The door slammed loudly and shook our room every time it shut. Would highly recommend having the hotel fix this to close softly.

No elevator sucked, having to walk two flights every day if you’re on third floor gets annoying especially after enjoying way too much of the delicious local food, room and facilities were great.

Wrote in the special comments it was mine and my wife’s honeymoon and the staff didn’t apparently read that until a day after we checked in. On the third floor there are lights under the roof that shine into your room the ENTIRE time and it looked like day time regardless of the shades they put in the window. If they ask if you mind being on third floor say YES AND DO NOT TAKE NO FOR ANSWER

Very nice and comfy rooms!

They need to fix the shower valve and or water heater, had a warm, NOT hot shower in room 256. Came out of the shower cold.... that is literally almost my only complaint. The other is the restaurant charged a ridiculous amount of money for a small portion of food. It was restuarant week and they were running low on food. They should have not offered the steak. We were charged $34 for three little pieces of steak. x 2 people. I would have rather had the option to order something else.

Newly renovated. Close to Newport. Nice lobby with a bar restaurant. The room was large and nicely furnished. Beds comfortable. The bathroom is very nice with a strong shower. Fluffy thick towels. Staff friendly and housekeeping cleaned well. Lots of parking. Good value.

FYI. No elevator. Three levels. If you can't do stairs, request the first floor. The walls are a bit thin. I could hear my neighbors TV and could hear talking while in the bathroom.

Very friendly and welcoming staff, beautiful, nice interior design, comfy beds, restaurant and bar staff very friendly. At first we were surprised to see the hotel located at a busy road, but the hotel then turned out to be very quiet and relaxing. Close proximity to all tourist attractions in Newport.

Food portions at the restaurant relatively small by American standards. Communications between guest and reception staff via Booking.com platform did not work.

beautiful nicely decorated great staff

bar on sat night closed too early. bartender turned hotel guests away at 10:30 on a sat night. she also talked too much while we sat there. bartender shouldn’t be so self centered and we learned more about her and her life than I care to know. wished there would have been nice jazz playing lights a bit lower and a more chill vibe. felt like she was working all day and wanted to close up.

The hotel was clean room was clean. The common area where really clean. It smelled nice (most hotels do not) everyone was really nice thr lady serving breakfast was super nice, friendly and hustling to get food and drinks to people. Check in and out was easy.

Down falls was the breakfast didn't come with the room price (it wasn't much option) no microwaves in rooms and the ice machine was broken. But overall it was great. There was a leak on thr ceiling from all the construction.

It was well kept and very clean and pretty!

There is no elevator (however the staff got us a room on the first floor so we didn’t have to carry our stuff and the baby up the stairs without even asking!) we also wasn’t fond of the fact that the shower had no place to put your shampoo and soap it had to go on the ground of the shower.

Toby at check-in. Warm, very friendly. Asked about the reason of visit; any special needs. She made a huge difference. Jesse in the bar/restaurant...exceptional young person!! Enthusiastic, friendly, and attentive yet not annoying. The venue was beautiful!!! The rooms were super comfy!! Planning my next long weekend there soon. Thank you!!

Exceptional 18 hour visit!!

Excellent, newly-constructed hotel. Facilities and staff are excellent. The breakfast is one of the best I have ever experienced in the US.

Outside of the window in the room there was a very bright light that could not be shielded in any way. Consider removing it or changing the blinders.