Chase Suite El Paso

- Pet friendly. - Apartment style living. - Car can be parked close to your 'house' which makes unloading easier. - Lots of privacy. - Rooms are big! Has a kitchen with plates/utensils/pan/microwave/oven etc. Fyi, no condiments. Tv area with sofa and low table. Dining table with high chairs and a work table with a work chair too. - Toilets are well separated. Vanity outside and bathing/toilet bowl inside separated by a door. - Breakfast is simple but very sufficient for a full meal. Skillet eggs/bacon taste nice too. - As we were travelling with my rabbit, carpet cleanliness was of utmost importance as she's closest to the ground. I was very relieved upon entering the room. - I'll choose chase over any higher star hotel. - Usual staffs were friendly. We checked in after midnight, and the counter lady was still smiley even at that hour.

Staffs deployed on 4 July (holiday) wasn't friendly in comparison to the usual staffs. Guy that was managing the breakfast was just drawing on his piece of paper just behind the food counter even when people started coming in. No smiles, no greetings and the waffle paste wasn't well blended, skillet eggs were a tad cold. Not much of an issue actually, but after getting friendly greetings and hot food from the two nice ladies managing the food counter for 2 days, the comparison was too great not to mention.

friendly and informative staff - Erik at the front desk was the best! Had quite a conversation with him upon check in. Being an employee in the hospitality industry and being a manager at my property, he did a fantastic job checking me in. when I asked how long he had worked in hospitality, he told me he had just started about 6 months ago. I wouldn’t have known unless I asked. very amazing customer service! we enjoyed the very clean property and the suites were stocked with everything we needed during our stay down to the teaspoon

I liked the complimentary airport shuttle and closeness to the airport and Fort Bliss. Staff were kind and helpful.

The walkways were very narrow and hard to navigate with luggage bags. Outdoor lighting/ signage could be better as the property is quite big and confusing to find your suite at night. Water faucet in tub continuously runs when using showerhead, tub faucet also not fully affixed to wall.

I am so glad I chose this place to stay for a night in El Paso. We were coming from a long day of traveling in Mexico. The staff is very friendly and helpful. The room was perfect. Large, with a regular-sized kitchen. Bed was one of the most comfortable I have ever slept on in a hotel/Airbnb/bed and breakfast. Comfortable beds are hard to come by. I usually bring a bedroll and I did not have to use it. Ample storage space for longer stays. Right next to the airport, which was convenient since we had an early flight. Free shuttle right on site. Didn't stay long enough to use the facilities or see the breakfast, so can't comment on that. Would stay here again.

The kitchen only provided Teflon cookware, which is toxic. Other options would have been appreciated. There was no dish pad to wash the dishes, which was odd.

The hot breakfast, staff was very friendly and accommodating.

The tamales on hot breakfast were not appetizing at all. The bathroom light went out 3 of the 7 days we stayed there. Breaker issue?? The loud partying on the the Friday night at pool. Also the drinking of alcoholic beverage in the pool from glass bottles.

Very large suite with two floors 3 beds, 3 tv's and 2 bathrooms. Complete kitchen and living room. Two pools on site. Excellent and nice staff. Good breakfast. A very special thanks goes to Jennifer for her help! Enjoy the gift :)

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Everything was clean and in great condition. Two pools, a place to grill if needed. They had a social time, and breakfast. I liked having a king size bed. we’ve been away from home for two weeks, so space to stretch out and just get rest was nice.

A fantastic hotel for a comfortable extended stay. The beds were really comfortable and the kitchen had all the basics needed to be able to cook. I would stay here again and again!!

There was nothing I didn't like.

Good location for road trips. The hotel has everything you need and you don’t need

The staff were rushing to take the breakfast away before 9 am. We got there at 8:45 am so we barely got anything to eat.

The room was really nice, comfortable, and the area was really quiet . It had everything we needed. My family and I had a great stay. Will definitely stay here again.

In this time of pandemic, there were a lot of people who were staying there that were not wearing a mask when they were walking around and in the pool area. My family and I were not able to go to the pool for this reason.