Extended Stay America Suites - Houston - Northwest - Hwy 290 - Hollister

Very friendly staff. Nice environment.

There are bugs in some rooms. But my room was changed immediately.

The amenities…

The room was filled with roaches!!!! And was unable to change rooms (due to no vacancy’s) or get a refund once I notified the staff and showed the front desk gentleman the roaches in my room. 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️

I liked the size of the rooms and the layout

there were bugs and a lot of roaches

The man I spoke to in the front was really nice! Spacious room! With appliances

The gym equipment non worked Roaches in the room! Breakfast was just coffee,muffin, grits

Nothing

My reservation wasn't what I booked, they extended stay for someone else & therefore didn't have the rooms I booked available even though I prepaid for my rooms & was told I was guaranteed my rooms that way so they had to split us up into 4 separate rooms. There were roaches everywhere, not very many dishes to use in the kitchen & we had to ask for them, they wanted to charge us $5 to exchange used towels for clean ones even when it clearly states no housekeeping but you can exchange towels at any time, not much of a variety for breakfast & pool was really small & dirty. I wouldn't recommend this place to anyone!

The room was infested with roaches and just not clean enough.

The room wasn’t that clean

The receptionist was nice

They didnt have the room we reserved ready, and the room that we got smelled horrible.

The staff was very friendly!

Rooms were nasty. Cockroaches in the rooms. They had marks all over the carpet and the rooms smelled strongly of pee to the point where you can't sleep. At some point the hallway to our room smelled like weed. Our stove was broken.

Nothing.

The facility wasn't very clean. I had no dishes in the suite there was mold by the actions unit. The elevator was very scary with no inspection information so I used the stairs. The breakfast consisted of stale muffins, stale granola bars, instant oatmeal packs and coffee. No milk or juice!! The halls were very noisy. Then this morning around 8:45am the alarms were going off and fire unit showed up and there was no explanation as to what was going on so nice checked out about 9am. This was the worst OVER PRICED FOR WHAT YOU GOT, place I've ever stayed and I will never stay here again I took pictures to show wht it was like!!! I deserve some sort of accommodation for the misery! Halls smelled like marijuana and very unsafe!

Location and staff are nice and understanding.

There are cockroaches everywhere in that hotel. Lobby and the room have a bad stench smell. People hanging out in the parking lot late at night.