Comfort Suites Houston West At Clay Road

Antoinette, the manager is a great asset to your company! All the other employees were very professional and helped me many times with copies" and assistance with my tv remote, even showing me how to download a phone app for the ability to scan things on my phone as a pdf vs taking photos of the documents and printing or emailing or emailing. Really great staff all around. Any future travel to Houston, which I do anticipate withing a few months, I will be booking and staying with this hotel at this exact location even though it is not very close to where I need to go during my Houston stay. That's a promise! Katherine Johnson

You did not have a washer and dryer available as they were in process of being replaced. That was really inconvenient but that really is my only complaint.

The breakfast was good but the main star was the lady when we got there I believe her name was Antoinette and she made us feel like we have been there a hundred times very friendly and had a whole conversation with my daughter about why we were there for a show we were going to see. And the other staff we came in contact with including cleaning and other front desk staff were all friendly. Absolutely amazing would recommend to anyone going to visit the area!

The elevator broke down once in the morning while we were there not a huge problem we didn’t mind at all but if I had to pick something that was wrong that would be about it haha

Fresh coffee, orange juice, and breakfast were clean and healthy. And I was grateful that the female staff working at the front desk in the morning kept the breakfast fresh and well done. Also, I appreciated the kindness of the staff as always.

Sorry, there was nothing I didn't like during the 3 days I was staying, I did not feel any discomfort.

I have stayed here several times. The staff is always over the top friendly and very helpful. Lobby and rooms are very clean. Breakfast is hot and has variety - one of the better complimentary breakfast buffetts I have had. Rooms have extra seating and a decent size desk and nice TV. Property is very quiet. I like the value for the money and the location. There is always someone at the front desk anytime you walk by.

nothing.

Staff were helpful when told about the poor condition of the desk chair and lamp. They fixed lamp and replaced the chair ,which was also in poor but not as bad as other chair. Staff stated the hotel is in process of being sold and their hands are tied regarding furniture/chair replacement. We used a bench in the room to sit at desk ; workable but a bit wobbly. Room was clean, bed was comfortable and breakfast was good.

See above.

The location of where it was because it was easier to get to where I was going without having to go far.

The pool was dirty, the elevator didn’t work and we got stuck in it, no phones in the room and one of my rooms the mini fridge didn’t work.

comfortable rooms, relatively better breakfast

They switched our two queen bed room to a king room without our permission when we checked in, though we had a confirmation for our reservation through Booking.com. The lady on the front desk was a bit rude when we asked for the reason about this change.

Breakfast area was clean and the selection was awesome! Excellent breakfast! The staff kept the food well stocked and they were very helpful.

The only issue we had was the noise from the refrigerator and air conditioner; other than that, everything was great! We were very comfortable and had plenty enough room!

The distance to the places I needed to go and the location was really good.

The rooms didn’t have phones in them, the elevator broke on us and we got stuck in it, not enough light, the pool was dirty, The beds were a little hard and one of my rooms the mini fridge didn’t work.

very clean and nice

Isreal the man who works overnight at the desk could never be found we waited outside for 20 minutes to be let into the hotel because the key thing didn’t work and you had to ring a doorbell he was rude and the only bad thing about the trip