Anise Hotel & Spa Hanoi

Friendly helpful staff. Location is best, walk to Hoan Kiem, West Lake Ba Dinh etc. Away from the backpacker area. Great breakfast

Can't think of anything

Just what we needed. Wanted something just outside the busy old quarter, this was perfect. Clean room, friendly staff. Perfect

Location is good with adorable price, staff was friendly.

Great location, super clean, friendly staff

good location, friendly staff

The breakfast buffet area was always a riot at the time of our stay as there was a big group of local guests. Often there was nowhere else to seat and food wiped out. After a while we just stopped trying our luck. Not many breakfast options for non-Asian guests. Also the younger staff hardly spoke English but other than that they tried their best.

Good location, staff for nice, the price was great at about 30 USD for a night. Check-in and out were easy

We don't normally post negative comments as we work in the industry, but feel we owe to those booking based on previous reviews. We weren't expecting anything great at this price, but don't think this place warrants the 8+ rating that it has. The hallway smelled heavily of cigarettes making the room smell pretty bad. We determined that cigarette smell was blowing into our room via the bathroom (the fan?) off and on. I figured we must have been given a smoking room since we didn't specify, no big deal. I asked the front desk and was assured that it was impossible that someone could be smoking as it is a non-smoking hotel and they did nothing. There was a hastily cleaned up red stain covering most of the bathroom tile floor. There were some pretty nasty looking red and brown drips on the tub, toilet, and under the sink. You probably don't want to think too much into what this could be. Not a negative since this is common in Vietnam, but the bed was one of the hardest we've ever slept on, like wood hard. Just FYI. Oh, and there were little ants crawling around all over the floor. Maybe this place is okay for crashing for the night, but we were happy to nope out of there in the morning. This may be a place that was nice but has gone down hill by quite a bit.

Clean and quiet room

We had the feeling that they were not prepared for guests, overall it was a weird vibe and not welcoming. The woman at the reception didn’t speak English (or only very little), the staff just looked at us when we carried our heavy bags into the room but they escorted us to the room so they could’ve helped us easily. We already payed for a room with breakfast but when we wanted to go and eat in the morning there was no food there and they couldn’t explain us why. The next day we tried again but the breakfast was very little and almost nothing. We had the feeling that we were the only guests which was weird in such a big hotel

was reasonable

On staff member on checkin did not seem to have us staying there

- service at the buffet was friendly

- no soap - room not clean - food was cold - room was open when we arrived, and we arrived at 12 AM - receptionist when we checked-in was unfriendly - didn't respond to our messages over booking.com

They are not ready to open after the pandemic. The spa was closed but this was not disclosed to guests before arrival. No wifi password was provides for the room. The fridge did not work. The bath plug did not work. The air-conditioning did not work. The bedside table lamps did not even have light bulbs in, so could not switch on. And the credit card machine was out of order and this too was never mentioned. It was one inconvenience upon the other. I would not recommend this hotel at all and needless to say I won't return either. It was a big disappointment.