Very nice place on the lake. Comfortable beds and pillows, great shower and bath with hot water and good pressure. Knowledgeable staff. Food was good. Massage was exceptional. Pool and jacuzzi were very nice and warm.

I have to agree with some of the other reviews that this hotel doesn’t exactly seem like a 5 star hotel. It’s lovely and I had a fantastic time, but it seems more like a very nice 4 star, in my opinion, having stayed at the Singular Patagonia and Arakur previously. All the same - I would definitely recommend this place!

One of the more modern hotels in El Calafate, have tried various in the last 10 year, location just outside of town, amazing views and quite with direct access to the boardwalk of Lake Argentino. The food in the restaurant is great and especially the outside Argentinian “asado” they have once a week in the garden is an amazing experience with typical Argentinian food!

Two things I didn’t like: 1. they make you take an extra bedroom for a 3rd child as they only allow 2 kids per room even though the youngest was 7 years old. 2. One morning at breakfast the kids didn’t finish their sandwich 🥪 and wanted to take it to the room. They made a big fuzz not allowing to take any food out of the restaurant. After paying $2,600 for 3 rooms, taking a sandwich shouldn’t be such a big deal, totally unnecessary from the waiter…

The staff were brilliant . The reception staff on more than one occasion when out of their way to help us ,they were friendly and efficient and a credit to the hotel . Same with the bar staff and restaurant staff . And a Special mention to shuttle bus driver who waited for us after we got back from a 3 hour coach trip from el chalten . The pool is fantastic with great views of lago argentino , the man who runs the pool is also very friendly and efficient. The Rooms are spacious and comfortable and Kept very clean . Everything about this hotel exceeded my expectations, it was like a holiday from an holiday after 4 nights in Buenos Aires . But the staff made the biggest difference , they were brilliant . The guide on the coach tour to el chalten who was unconnected with the hotel told us this was “the best hotel in el calefete “ I can’t argue with that

deciided to change my review on what i didnt like , because really there was nothing i didnt like . and my comment about "american bacon" was toungue in chek , the breakfast was lovely . the hotel was brilliant

Bath tube in the bathroom, it´s not hygienic simply because it´s just so difficult to keep it clean and in good conditions of use. There was not a kit of supplies in the bathroom either, such as shower cap. Among other things, it made the hotel too expensive for the ammenities offered. Other thing is the shuttle to the centre, the last shuttle in the timetable coming back to the hotel is 7pm, so we always have to arrange our own transportation after diner (nobody has diner before 6pm).

We really enjoyed our stay at Xelena while we were visiting El Calafate. The hotel is well maintained, very clean with great amenities and views. The rooms are sizable and beds are very comfortable. We took advantage of Xelena spa services (massage was good and very affordable) and also enjoyed their pool & sauna. Breakfast was nice too. Highly recommended.

The location is somewhat remote, but it wasn’t a problem to get taxi to El Calafate downtown and back to the hotel.

We reserved the rooms with Lake View and we were not disappointed at all as the view from our windows was spectacular. Rooms were well equipped though the wash basin was a bit small. Breakfast was excellent with wide variety of food and view of the lake.

The breakfast would be better if freshly brewed coffee was added more than just the filtered coffee as status quo. The location is a bit off from the downtown but this shouldn't be a problem if you have a car.

Very nice location with amazing staff! Breakfast was nice with plenty of choices! Our room was lake side view and it was beautiful! Too bad we missed our flight therefore we have stayed just one day instead of 2…It might be a bit on a pricey side considering that it was a bit old and needed a renovation, but its a touristy place and still I would recommend this hotel!

In our opinion, in the common areas it’s extremely hot! But this is nothing major…

The hotel has amazing view! The rooms are spacious and confortable, very clean and the staff is very friendly. The spa is nice and clean. We had the most amazing experience staying here. Everything in the hotel is nice and is worth the price you pay, but I would say the most amazing thing is the view and the authomatic blackout courtains that allows you to wake up to that view.

Great breakfast buffet with fantastic views, wonderful views from our room, very helpful staff. Very useful shuttle bus to and from downtown.

swimming pool opens at 12:30! it should open much earlier in the morning! Also, Unlike Xelena, in international hotels one can make use of the facilities after checking out.

The hotel staff went out of their way to make us comfortable. Pamela at the front desk was efficient and extremely helpful. I can't thank her enough for all the last minute problem solving for our large group over the holidays. She was amazing. Highly recommend this hotel