The hotel is close to tourist sites.

They did not clean the room daily, there were also delays in replacing the food that was out of stock at breakfast.

The vibe was lovely. Friendly and nothing was too much trouble . We had our dog and we were made to feel welcome. Breakfast by the pool in the morning . The hotel says continental breakfast but it was a full breakfast with bacon and eggs. The pool was sparkling clean for our afternoon swim. Room was large with an opening window onto the garden . Entry to the hallway by room key so felt really safe. Great value for our four night stay. Happy hour is 4 pm to 9 pm .Drinks were reasonably priced.

Just to let future guests know what to expect, the room wasn’t serviced each day but they did take out the rubbish. I think this is reflected in the price so wasn’t a problem for us.

Parking and room access. Good water pressure in the shower. Aircon was good and bunk beds were comfortable. Location was ok. TV was ok. Little balcony was also good to have. Main bed was quite large and comfy too.

The floor vacuuming in the room could be better, especially under the bed. The bathroom vanity was cracked but overall bathroom and shower were quite good. The linen sheets were clean but the blankets were dated and had some stains. TV only had free to air channels, not possible to stream anything on the TV or even plug in a google chrome. The pool water was very cold, even on a hot summer's day.

Central location, friendly and helpful staff. We were travelling with our dog and they were very accommodating. Asked if we could have a meal from the restaurant in our room. Not a problem and it was delicious. Aircon was nice and silent and cooled the room well. Bed was very comfortable.

The building is starting to age. The entrance door to our block of units was loud when other guests left it to slam shut. Our room fridge was just a chiller - not very cold and didn’t have a freezer section. After the ending of the 3G system the complex’s tv service is in the process of being upgraded. As a result our room had a very limited number of TV channel options. Would recommend asking if your room could have the 4G or 5G upgrade. Only two pillows in the room. We were there when there in mid March when there was a large Hot Air Balloon Festival happening which had the hotel absolutely packed. The car park was totally full.

Exceeded expectations. Older rooms but very clean and everything you need, plenty of towels, very clean linen, plenty of hot water, fanatastic staff who were super helpful, bar and restaurant were good, morning lattes were great. Swimming pool was good to cool off in, we ate at the restuarant one night and it wasn't outstandng but the food was good pub meal type food and staff were very on the ball. Bus stop to Civic right in front of the hotel, it was perfect and soooo cheap. We were not expecting such a great experience for $103 pn so were very happy. Thanks to the great reception and restuarant staff who were super helpful everytime we asked something.

Only thing I didn't like was there were minimal powerpoints nere the bed but having said that it wasn't a huge drama, maybe a power board can be installed. Not many food outlests around but can order in -not the hotels issue but just mentioning.

There was a lovely swimming pool thst the children enjoyed.

Upon arrival on entering our room we were confronted by a disgusting smell We ended up going to supermarket to buy Glen 20 as a spray to help make the room livable! T he bathroom was clean but poorly maintained- 2 drawers were unable to be closed . The shower leaked water everywhere! We had go use our towels go wipe up the water for safety reasons as the floors are slippery when wet with water. The shower door didn’t fit properly. The people were lovely & helpful there was plenty of parking arrangements. Door security was very good. I would be happy to go back again to stay possibly in a different room. They were very helpful when we requested a ground floor room due to my disability’s.

_5/5 Stars_ _Excellent Family-Friendly Hotel Experience_ We stayed with our family, and we were thoroughly impressed with the hotel's amenities, comfort, and exceptional service. _Room Highlights:_ Our Family Room was spacious, clean, and perfectly designed for families. The room featured: 1. A comfortable double bed for the adults 2. A single bed for our older child 3. A fun bunker bed for our youngest child (a huge hit!) The room was tastefully decorated, with plenty of storage space for our luggage and belongings. _Swimming Pool and Amenities:_ The hotel's swimming pool was a major highlight of our stay. The pool was clean, well-maintained, and perfect for families. Our kids loved splashing around in the pool, while we relaxed on the sun loungers. Other amenities we appreciated included: 1. Free Wi-Fi throughout the hotel 2. A delicious breakfast buffet with plenty of options 3. A convenient location, close to local attractions and restaurants _Service and Staff:_ The hotel staff were friendly, welcoming, and always willing to help. They provided us with excellent recommendations for local restaurants and activities, and ensured that our stay was comfortable and enjoyable. _Overall:_ We highly recommend this one to families and travelers seeking a comfortable, relaxing, and enjoyable stay. The hotel's excellent amenities, comfortable rooms, and exceptional service make it an ideal choice for anyone visiting Canberra. Rating Breakdown: - Cleanliness: 5/5 - Comfort: 5/5 - Amenities: 5/5 - Service: 5/5 - Value: 5/5

Nothing

We had a delicious dinner. 1st Class all round from the gracious Welcome from the Receptionist when we arrived for dinner to the Waiter who graciously served us and the 1st Class meal.

We enjoyed the older style accomodation. The Birch trees, the lovely Bird songs to wake up to. The friendly Staff that went out of their way to make us feel Welcome. The Dining room, looking over the Swimming Pool. Happy other Guests which added to the atmosphere. Thanks.

When we checked in late at night the receptionist was extremely helpful, happy and friendly. Lovely lady. When we needed help with the TV a staff member came within 5 mins to help us. The beds were very soft, clean and comfortable. Room size was great for a family. Kids loved the bunk bed and their pizza from the restaurant. Electric blanket on the parent bed was amazing for a cold night. Room heater worked well and heated up the space quickly. We had a room on the top floor but even thought the place was full, we weren't disturbed by any noises. We could park close to the door which was helpful as I was travelling with 3 small children.

I called the reception 4 times over 20 mins and they didn't answer. When I walked down the lady had been busy. We couldn't figure out how to get our TV working. Ordered food to takeaway: the ravioli was quite bland. If you slept too close to the edge of the bed you would roll off. Electric blanket on the single bed would have been good.

The room was very comfortable, the air conditioner was on when we arrived so the room was very comfortable as it was very hot in canberra . We did not have any cutlery in the room , no teaspoons . We were happy with the drinks supplied by the staff . The staff were very helpful and friendly on checkin

It was a bit hard to find a car park and doesn’t help when some cars take up more than one park . I think it should be checked to make sure that cars do not do this . No biscuits in the room to have with a cuppa