Receptionist was very friendly and helpful.. Location great. Bedding comfortable.

Sleeper couch had a huge cockcroach. Toilet corners and floor bit dirty.

Lovely staff, great location (train 2 minutes walk, city 2 minute ride, family 5 minute walk) fresh air, good quality bed linen, very clean bathroom and hot rain shower! Also each room I've stayed in has been quiet. Lovely welcome card and complimentary gift-wrapped fudge and drink voucher. Those little touches make a big difference ❤️

The first room allocated was on the ground floor and as soon as we entered we detected a very musty damp odour, and noticed no window to let fresh air in. I've stayed previously on the second, third and fourth floors, all with fresh air, open window options. Staff were wonderful and very quickly moved us to the third floor, for which we were very grateful. Mind the step into the bathroom - painful if you kick it!

The 1st room we were allocated was looking at a brick wall, not flown half way across the world to see that, asked to be moved and they did 2 nights later. Can't imagine anyone wanting to stay in this room. The staff were friendly and helpful, we needed an optician and to be able print a picture, we were well directed to where we needed to be. Even checking the opticians was open. WIFI was good and free. Good location for access to Sydney city and the beaches. Good little restaurants on the road, be mindful they shut about 10 or sometimes earlier. Washing facilities were useful and cheap to use. Provided details and times of how to get to the airport.

Coffee supplies were not always replenished.

I highly recommend this hotel l! I travel alots of countries but i can say this hotel is one of the best hotel i been! Not because the hotel just because the staff! All the staff are REALLY REALLY GOOD! From the reception to housekeeping !! I cant for get how good all the receptionist they are really friendly and helpful! The hotel are not so perfect but all the staff are there are really friendly!! I can give 10 Star to all the staff most specially to the indian guy in the late night they help us all the time 👍 very very proud of you guys! I will definitely come back!

All the staff are really really good!! Really good! From the reception to housekeeping!! I enjoy the stay in will recommend this hotel to all my friends! Thankyou so much

The hotel was very clean, easy to access and the staff were friendly and welcoming. The room was cleaned daily with towels refreshed as required. There is a bus stop directly outside which made getting around very convenient. Also there are a number of decent restaurants as well as fast food joints to get a quick bite from which was useful after a long day of exploring.

The shower door didn't quite line up so the bathroom floor got soaked as a result, but it's all tiled with a central drain so not the end of the world. Also the wardrobe doors didn't fit properly so couldn't be closed properly. The area in which the hotel is situated is a bit on the dodgy side with us encountering a number of drunk and disorderly people along the streets as well as making lots of noise when we were trying to sleep. Didn't feel overly safe walking back at night time.

Our stay at this hotel in Sydney was nothing short of excellent. The room was incredibly comfortable, with a spacious bed that allowed for plenty of personal space. The staff were exceptionally polite and helpful; they even stored our belongings in a secure locker before our check-in date and delivered them to our room once it was ready. One of the highlights was the variety of teas offered by the hotel, all of which were delicious. Additionally, the ground floor lobby provided a comfortable workspace with two desks, perfect for working on a laptop. Highly recommended for a comfortable and enjoyable stay in Sydney.

The hotel accommodated early check in, the room was large and one of the two beds was super comfy. Great location, close to kings cross train station, grocery stores and eatery’s.

The air conditioning unit was old and so was the television, the remote for the tv did not work and it was not a smart TV/had no streaming or chromecasting services. The bathroom is so small you can barely turn sideways. They don’t provide an iron, it’s in the shared laundry on the ground floor which is awkward and inconvenient. The fridge was randomly inside the dresser/wardrobe. I also saw that they advertise the hotel as 4 stars… it’s a 3 at best.

Staff were friendly and accommodating. Great idea to have a communal lobby for a group to sit, eat, socialise outside of the rooms. Taxi rank located outside front of hotel - and two supermarkets located within 3 minutes walk. About 2mins to Kings Cross Station and bus stop outside hotel.

Noise from surrounding nightclubs on Friday and Saturday night were heard from the Executive Suite as located at street front. Cannot be heard from back rooms (standard hotel rooms).

great location to many restaurants and bars. very convenient that the taxi stand was right out the front door. staff was awesome. we stayed twice-one day before we got on a cruise, and then two days after we got off the cruise. We got to the hotel at around 10 AM and figured we couldn’t check in because it was too early, but they switch things around and let us check in early which was awesome because we had a ton of luggage.

The first night we stayed before the cruise, the room was so small we could barely move around it. But the second time we stayed after the cruise, the room was much bigger and much better.

Location, ease of access to public transport and late check in options

How slow the elevator was and took our own towels we brought in too