Great facilities, exceptional view and the rooms were spacious and kitchen very well equipped.

The check-in process was very disappointing. We were emailed an early check in request confirmation for 1pm and still were waiting for the room to be cleaned and available for check in at 3:30pm with a new born in the car in the rain without any prior communication, SMS or otherwise. I understand there are unforeseen circumstances like reduced staff availability but this day and age a simple text can suffice and we would have prolonged our travel time. Very, very inconvenient. We also messaged the duty manager on and again no reply, Poorest communication and customer service experience in memory.

Loved the view. You couldn't get better than we had. I paid a little extra for ocean front and got the best views I've ever had on the Gold Coast. Absolutely loved it. Also loved the size of the apartment. Really spacious. Exactly what we wanted and needed for our holiday. Loved the 'private' pool we got as a bonus by staying in the Esplanade tower. The kids and I loved that we could go for a swim on our own in this pool if we wanted, or join other family and friends (and other guests) in the larger more central pool. Really great that there were so many pool options.

The age of the internal aspects of the apartment really were showing. I imagine if it was renovated, perhaps the cost would have been out of my price range though... The couch was a little worn and tired. The beds were OK, but not brilliant. The TV was far too small. The showers hadn't been cleaned all that well. The really needed a good dose of exit mould and a scrub.

The 2 Bedroom Apartment we stayed in was Excellent...the Decor and position was great ... would definitely stay here again ...Ocean view is amazing...

Would like to see more usable items like Dish wash tablets , Toilet Paper Rolls.. Should have been at least 6 of each for 6day stay ...3 people...only half of this was supplied...so small things to make things better...

Location was great! close to cavill ave but just out enough where it's not too busy

We had 1 couch that was torn and damaged, toilet was not mounted and was loose, bad water leak on balcony and forming something on the ground like ice caves. car park was a little difficult. also had somebody park in our spot which left me to park outside after getting back at 11:30pm

Reception was very pleasant and helpful. The location is not too far from the hustle and bustle yet far enough not to be inconvenienced in the evenings. Walking distance to a lot of eateries/attractions. Close to tram stop and beach

1st floor but that's the luck of the draw. When we pulled the blinds down we saw that half could do with a clean or minor repair. Heating in the open area would have been preferred to heating in the bedrooms

Location was brilliant a 2min stroll from Cavill Avenue. Our apartment was on 18th floor, so view was brilliant. Having the beach just across the road was fantastic. The pool and spa were very nice, there is also an indoor spa and pool.

There is no allocated parking, so you have to spend a few minutes trying to find parking. Our bed was rock hard.

nice a roomy, lovey views just perfect for us

we never got cleaning service, never got clean towels or clean sheets , which was disappointing as lucky we had a washing machine in our room so we wash our own towels . we were staying there for 8 days

The staff and outlook were excellent. The facilities were also excellent. The actual units bathroom was in need of good clean it was the only thing that let it down. Was excellent location. Loved every minute

A little run down

location of hotel was perfect, centrally located staff were really nice specially the guy who checked us in

we had 2 apartments booked but apartment 274 was more outdated than 277 and ac were not working but we get more than what we have paid . we will definitely come back

The room was clean lots of rooms for friends celebrating my 40th birthday vacay great location lots of facilities. This was my second time staying there and definitely would recommend to others I know.

There was nothing I didn’t like. My friends and I were very happy with choosing your hotel to stay for our weekend away.