The staff were not only a credit to the property but a credit to themselves. They were bright, friendly and respectful. As a retired hotel manager I know it’s increasingly difficult to put together a crew of this caliber. More training would be good, however I think this may already be in place. Well done everyone. A special thank you for the complimentary Sparkling wine, for our 40th Wedding Anniversary, it was lovely. Kath and Don

Dirty feet from the tiles in the room was disappointing, however was rectified and maintained after asking for special attention.

The room was great on the top level and had separate sitting room, bed room and kitchen/lounge room. The location of the accommodation was a short stroll to 4 mile beach and a 10 min walk into the main town. The lagoon pool was fantastic and is the star of the resort! It was our favourite part and our daughter loved it.

The in house cleaning team never swept or vacuumed the floor of our accommodation once in the 5 nights we were staying there. It became quite dirty due to the sand being brought in from the lagoon. I would suggest a quick vacuum of the floors in future, for guests who stay longer than a couple of days.

We loved the access to the pool. We were given an upgrade which meant we were given an extra unit. This gave lots of space with our active grandchildren.

The bathroom was not very clean and there was black mould on one of the towels. There was in the kitchen to say the rangehood must be used however it was very old and the switches were difficult to turn on and off. The coffee machine did not work.

Everything about Peppers Port Douglas is just wonderful, had an amazing time and will 100% be back!! We got an upgrade on our room which was so so beautiful. The facilities and hotel location are perfect for families travelling with children, the staff from reception, restaurant to cleaning staff are friendly, professional and helpful. Was a great place to relax, and also use as a base to travel to places like the Daintree and Mossman. Also great that the room was self contained for those lazy days easy days you have everything you need to stay in also. Thank you for an absolutely wonderful stay. Outstanding. Highly recommended :)

The breakfast options were maybe a little too limited, & not the usual buffet style like at Peppers Palm Cove - but was still a lovely meal.

We liked the location. Walking distance to the town and 4 mile beach. The staff were lovely and very accommodating. The pool was very nice. Our return flight home wasn't until late that day and checkout was at 10am. We were able to get a 11am checkout and able to use the pool, meals area and store our luggage there until we were to be picked up later in the day.

I would only have to say the one issue was the breakfast hot buffet was often cold and not replenished unless you asked. Often no orange juice or strawberries. I think the staff could be more mindful of making sure everything is replenished etc milk, juices . Where the cold fruits are I think this needs to be revamped as you are leaning over to get the fruits at the back and you have to be careful you're not spilling the juice over the cold meat and fruit in the front.

Lovely small resort feel and quite luxurious. Lovely comfortable rooms, cocktails, food and drinks available at pool bar / restaurant. Staff were nice and rooms very clean and comfortable. Underground parking useful and cool during hot weather. Port Douglas generally is a very nice place and a lovely town with high standards visible everywhere. Concierge brought all of our luggage to room andntou do feel.looked after here. Very close to the beach.

I couldn't fault anything

We absolutely loved the pool area, the location was perfect and the staff were friendly

We were not provided with pool towels as their were not enough apparently. We were given some threadbare bath towels to use however, decided to use our own personal towels instead. Not sure what happened but the floor in our room was wet and slippery - could have been condensation from the spa on the balcony or air conditioning but had to put towels on the floor.

Location, room, facilities, cleanliness etc - all were great. It was a short walk to the the (amazing)beach and a great beach bar/restaurant which we visited every day. It is a great location for the main road in town where there are a good selection of restaurants, bars, and shops.

The restaurant was being refurbished so the menu was really cut back - we didn't use it. The main pool appeared busy and noisy so we didn't use it.

We had a room overlooking the pool which was lovely. We were able to listen to the live music on a Monday night from our balcony and enjoy a spa on our balcony after a day at the beach. Peppers is in a great location, walking distance to beach, shops and restaurants. The bed was very comfortable and the room was clean and modern.

We had an odour issue in our room when we first checked in. The staff were very good and sent housekeeping to assess the situation straight away. The problem was in the air conditioner, it was emitting a mouldy odour. They agreed to clean the air conditioner filter for us daily throughout our stay. As the weather was mild, we simply turned the air conditioner off for the duration of our stay (in July), however the air conditioner would be essential in hotter months. We booked the cheapest room which didn't have cooking facilities, however we had booked restaurants for most nights and were able to stock the fridge with breakfast items, so we didn't miss the kitchen. I imagine if you were travelling with a family it would be great to have kitchen facilities for self-catering.

Really beautiful lagoon for a swim and the breakfast was lovely as well. All staff members I dealt with were very friendly and accommodating. Location is ideal for beach and a walk into town if you want, but slightly removed so it still feels private.

Out of the hotel's control (some issue with gas company in the area?) but we weren't able to get hot water during our stay, made the spa bath a little useless.