Property Vine - Dalgety Apartments

Staff were very helpful

I didn't realise there was no WiFi. I thought that was basically a standard inclusion staying somewhere these days.

The room itself was excellent, including the view, the location is great if you want to be near the city center, but that’s not where you want to be in Townsville, it’s a ghost town with the strand being the optimal area which was only a short walk from the hotel. Staff were great.

Check in process was a pain, the reality vs the info they send you upon reservation don’t match up. Updated and accurate information would solve this issue. More toiletries need to be supplied, the room isn’t made up daily and 2 tiny body washes in a 4 person room isn’t close to enough especially as the reception hours are so limited restricting your ability to procure more.

The property was well located and we loved the view from our balcony. It was very clean and spacious.

We had to park in the garage next door and the lift wasn’t working so we had to carry our bags down several flights of stairs etc. Not the fault of the hotel but as we arrived after hours a note letting us know this before we had parked would have been great as we would have unloaded everything before parking. We thought the parking was connected to the hotel.

Massive apartment with ample room for toddler to play. Bed was like sleeping on a cloud. Only stayed for one night, but it would be great for staying longer as it has everything you need. Off street secure parking.

Could do with a decent clean. Quiet dusty behind bed and around skirting boards. Fridge was dirty - crumbs. Hair all over couch. Cutlery draw has dirt? In it. Fans were covered in dust and lint.

Large apartment with excellent facilities and a beautiful view across to Magnetic Island. The staff are very helpful and quick to resolve issues

The bathroom could do with a makeover as there was a patch of mould above the shower. The dishwasher wasn't working and although we were offered a different room which we declined, there wasn't too much of an attempt to fix it

Location was great close to everything we needed. bed was comfortable and the bathroom was great. the kitchen was well equipped with enough utensils to cook a good meal.

Only issue we had was one blind was broken, or we didn't know how to keep it up as it just wanted to unwind and rest on the floor.

I like the location and the views

I did not like the sewage smell in hallway or the iron that was terrible and mean I could not iron my shirt for my meeting properly. I did not know you could get paid Wifi.

Apartment on level 6 was well laid out and finishings were first class. Very clean and all facilities necessary for a great stay. Access was straight forward with detailed instructions. Loved the outdoor balcony i.e. big and spacious and site close to all amenities.

Confirmation attempted while on train entering Townsville, unreliable phone connection (cutting in and out) - online via phone when connectivity available would have been preferred. Needed extra day to lay over before flying out... thought we were gouged a little as not staying overnight and although this was a short term request that was provided, charging full price for this deters from what was otherwise great customer service.

we initially had difficulty following the GPS directions as it was in an unusual are but a phonemail to reception had theirrepresntative meet us on the entrance as we drove by yet. again . Deidre ? the lady in question was so friendly and showed us all we needed to know .She was exceptional and should commended for her attitude and friendliness . The apartment at Dalgetty in Denham st Townesville was beautiful

We couldn't fault it except for an item of furniture on the balc0ny was in bad need of repair.

Beautiful views as and roomy accommodation

Air conditioned main bedroom leaking down wall onto carpet. Slat blinds missing in lounge and second bedroom. Could not close at convenience. Lifts to main building and seperate parking garage lifts were out of service from time to time. An average of three to four days out of our stay.