The indoor swimming pool was great for the kids, even though we were told the day before we arrived that they couldn't fix the heating issue as they were waiting for the parts to arrive from overseas, we were happy as we had a warm ish weekend in Ballarat went we went. The breakfast basket was simple and nice touch. Communication with them were easy and they were responsive. Gave us the necessary information ahead of time and catered for us to check in after hours and set up sofa bed as requested. To be honest we were apprehensive about the booking given some of the negative reviews. But we really wanted to give them the benefit of the doubt and also see/ experience it for ourselves. People need to understand that this place is an established, refurbished MOTEL in a country town in Victoria and not a 5 star Hotel. With that in mind, as a family of 4 (kids aged 8 and 2) we felt comfortable in our room and the bed sheets were clean and we had working air con. We had a great time staying here and felt the staff did a great job running and maintaining the place. You can hear the trucks at night but it is pretty quiet in general, given that it is just outside of the town city. This motel is walking distance to a few petrol stations and we got ice creams from them. Very convenient. Washing machine & dryer weren't used but looked pretty new and clean. The microwave (new) and fridge are prettyclean. Bathroom and toilet were old but clean and tidy. Check out was easy. Anything we wanted to ask, we could text the mobile number provided and will get a prompt response. This is the most balanced review this place will get! I hope it helps future guests visiting Ballarat! N.B. We stayed at the 1 bedroom apartment No. 6, so our experience can only speak to that room set up and not other configuration. Thanks Iverson and team for the enjoyable weekend.

The TV is pretty basic, so if the kids need some screen time (parents want a break) at the end of an adventurous day out, bring you own iPads as there are free WIFI. The Sofa bed was not comfortable for an adult to sleep on which is common problem for sofabeds after a long period of use. Would recommend a topper if possible to make it more even/ balanced and therefore more comfortable. In terms of the shower head pressure and temperature, it is a bit consistent, so will need some fiddling around and takes some getting used to. Also our room didn't have a hairdryer. Luckily I washed my hair in the morning and could make do without it. I didn't bother texting them for it. I'm sure if I did, they would provide it.

Nothing was a problem for the staff. Everytime we asked a question they were informative and very helpful. The bed was so comfortable. Loved using the pool and it was not packed most days either

The water pressure, it was super hot or super cold

Iverson at the front desk is very pleasant to deal with. Always with a smile, goes the extra mile to help. The communication by this gentleman was wonderful: even before we arrived, we got a message letting us know that the pool heater was broken, then we got a message when it was fixed. The other staff members are also really friendly. We were given a generous breakfast daily, beyond our expectations. The location is convenient. We loved the Vintage Market next door, there's also a mini golf, a cafe/restaurant nearby & 2 petrol stations. Beautiful gardens nearby. The pool of the motel is large The bed had firm mattresses, extra pillows. There's a small fridge, no freezer. You have a selection of DVDs to borrow from reception, they provide the DVD player. Sheets are changed every 2 days- more frequently than I expected. We stayed for 6 nights, loved our stay & were sad to leave 😞. Keep up the great work 👍👍👍👍👍

Our room was a bit smaller than I expected. It fitted a double bed and a single bed, but it's a tight fit. No problem for 2 people, but takes a bit to get used to.

Price, good location to highway as was doing a night tour of Ararat Asylum. Mini golf, restaurant and two petrol stations with take away food/drink just next door. Does have an indoor pool which was nice. It's only 5-mins away by car to Ballarat, so if you don't need to stay in the CBD it's a good place to consider especially if going further afield than Ballarat. Kettle, microwave and breakfast was included (juice poppers, small cereal packs, toast and pieces of fruit) which was nice. The air conditioning was nice too after a hot day out in Ballarat. The bathroom was of an 80s design, but was clean and tidy with a spa bath with jets base and shower combo.

There were cob webs outside the bathroom window which looked like they had been there for quite a while. There was some dust on the skirting boards near the base of the beds. Apart from that, the room was clean and comfortable and we had a good two nights stay.

Lovely staff. I accidentally left some items there and they were so prompt in following it up. Easy communication. Room had everything I needed and was clean. Excellent value for money. There is a restaurant next door, and several places offer delivery to the motel. Indoor pool is a nice bonus. My room didn't have a kitchenette (larger ones do) but still came with a kettle, microwave, cutlery, and crockery, plus a free breakfast pack.

Only minor things (more an FYI for others planning a stay) - it's on the highway and a bit out of town, so there is traffic noise but that can't be helped. It's about a 5-10 minute drive to Ballarat Central - no shops or anything within walking distance except a BP. There is only one large window that faces the carpark in the main room, so if you want privacy it's a bit dark.

We asked for 3 bedrooms and were given them! Two bathrooms was a bonus. It's on the main road but it was quiet. Electric blanket on the Queen bed. :) Just next door is a restaurant with the best wood fired pizzas we've ever had.

Only the weather. Freezing cold. The reverse cycle air-con took a while to heat up the villa but there was another electric heater supplied. Had to plug it in in the passageway. No power points in the 2nd and 3rd bedrooms. The left socket in the hallway didn't work but the right side did.

Pool was good size, beautiful and warm. Bed was clean and comfortable. Sheets/towels were fresh. Room was clean and tidy., Water was hot enough for four people each to have showers. Staff were accommodating when requested extra time in pool after a big day out.

Wasn't as close to shops and main attractions as expected. Road outside was dangerous to pull out from. Would have like to have gotten into room a bit earlier than suggested check in time.. Spent time just walking around before room was ready. Wasn't aware or told that couch was a pull out couch, realised as we were leaving.

Our accommodation was more than satisfactory, as we discovered that our room had been thoroughly cleaned and prepared for our stay. It was spacious enough to fit our luggage and belongings, and it had all the amenities and facilities that we needed to be self-reliant and comfortable. We appreciated the attention to detail and good furnishings and appliances that were provided in our room.

A possible drawback of the room was that the block out blinds left a gap at the bottom and the traffic noise from the highway was sometimes audible.

Had great activities and food places around it. Couldn't hear neighbours. Easy access to places of interest Nice breakfast in room Comfortable room plenty of space

The bed did have an electric blanket, but it was too dangerous to sleep with it on, and to keep the heater on was too noisy. Bed had 2 sheets with a thin doona/duvet, and we froze. There are no blankets in the cupboard. We were happy that at the last minute, we threw our oddies in so slept in those. I had pneumonia for 3 weeks before, so being so cold coughed most of the night being so cold until we put oodies on. It was 1° so even though the electric blanket was on bed, warmer bedding would have been a nicer touch.

the staff member contacted via txt. We had no physical contact with the staff, but the information and lay out of the txt were easy to understand and extremely helpful friendly and prompt. breakfast basket with bread in cling wrap, and cereal were replenished daily. each room had a toilet and shower, that was handy for getting 3 kids and 2 adults ready! the kitchen had everything you need. the 3 coolers/heaters worked fantastically (also one in each room) very spacious

there was not much to fault