The staff that assisted us was exceptional. she was friendly, and funny, she went out of her way to make us feel welcomed. We dealt with her for all our encounters, and she was delightful, even coming to wait with us at the front of the building while we ordered an uber. Being a public holiday, she was on call and available even during the closed business hours.

If I had to find any faults, I would suggest adding more pillows, as the 1 that was offered per person was flat and lifeless.

Good central location

There was no lid on the toilet seat but we were advised this was going to be repaired after our stay. There were also some utensils and glasses missing. There was only 1 wine glass and one standard glass. There were insufficient utensils if more than 2 people were staying. Another larger saucepan would have been helpful to have.

Absolutely the lovely staff. Very helpful and understanding. We were able to do early check-in as we'd travelled a very long distance without sleep.

First night very noisy and problematic person in next room thumping Walla, pacing, yelling through the whole night. Reception dealt with the situation very professionally. The remainder of out stay was excellent apart from the neighbour.

The King Room we stayed in had a most comfortable bed, lovely hot shower and easy WiFi connection. Breakfast taken at the restaurant next door was terrific and we really appreciated the range of great restaurants nearby for our dinners. A lovely park across the road provided a chance to take some exercise and enjoy some history of the area. It was a short comfortable walk to the Dandenong station. We would stay here again but would probably upgrade to a 2 bedroom to access a full kitchen and more space.

The room was good value for money, but the kitchenette was very basic.

The location was perfect for us. Very central to all our planned activities

The heating in the room was insufficient. The bedrooms had no warmth at all

The beds were comfy, rooms were clean, apartment space was perfect for us, also enjoyed the night view on the balcony.

The spa bath didn't work, also TV in the bedroom wasn't working either and no remote, when i rang reception to ask about it, i was told that I was lucky enough to be staying in that room🤦🏻‍♀️ but other than that we did enjoy our stay, would be nice if everything works for our next stay😊

The front counter staff name Laverne very very nice person.friendly, nice and kind.The boss should be proud having staff like Laverne.

Nothing all make me happy and will come back again and again.

Very good communication and service from the staff on the phone. Spacious bedroom and living areas and well equipped. Parking was easy and location is convenient.

Door to the bedroom balcony didn't lock shut, so in strong winds it tended to open a crack which let cold air in and also traffic noise. No block out blinds on half the main balcony sliding doors/windows. Quite noisy at night with the main intersection outside.

Very spacious room, extremely comfortable bed. I needed to contact the manager after hours to locate room key & she was absolutely lovely. It was my fault for arriving later than expected however she was pleasant & very understanding & helpful.

Nothing at all. Getting out of that beautiful bed

Location was suitable. There was plenty of parking onsite or roadside. Facilities and comfort were great value for money. Very impressed with how helpful the onsite manager, Georgina was. Will definitely stay again and recommend to others.

The microwave needed a bit of a clean. Other than that, I could not find any fault.