The room was amazing! We loved it! The views from our suite were amazing. Room service was great, full buffet breakfast was to die for!

There were no bins in the toilet and there wasn’t any kind of sanitary bags to dispose of such items. I didn’t bring any due to thinking there would be something there. I had to use a shower cap and dispose in that. Our room had an amazing bath but nothing to use in it such as bath oils/soap etc. I had to go to shower pump some shower gel into my hands and put it in the bath to make some bubbles. Maybe, look into having some bath items in the bathroom if having a bath in there. That would be amazing!

The friendly welcome on arrival with Valet parking (optional) at a fraction more than the standard parking rate. Swift and friendly check in. Lovely, warm decor in the spacious room with a view out across to the MCG. Close proximity to the CBD and walking distance of the entire sporting and entertainment district (MCG, AAMI, Rod Laver, Olympic Park and John Cain). Excellent facilities and amenities and very clean property. Helpful and helpful looking staff and not to mention an amazing buffet breakfast. Only thing we didn’t try was the room service, but judging by the trays outside people’s doors it must be worthwhile.very comfortable beds with amazing down pillows made for a great nights sleep.

The outdoor heated pool is currently undergoing works meaning it’s not heated. Give it a miss unless you’re super keen on a frigid dip before summer comes around again. I’m sure once it’s up and running again it would be great.

great location, close to hospitals, great access to public transport for easy transfer to the CBD, Sport and the Art precinct. The room was clean, it had all the facilities needed and the bed was very comfy. The staff are always friendly, professional and quick to answer any questions. We also used the in room dining service which was easy to use, quick and the food was delicious.

The only thing that could have been better was the gluten free options on the menu, I was very limited in what I could order but what I did get was delicious, it would have been nice to have some more options to chose from.

breakfast was lovely with a great variety especially as I am gluten free. The bed in our room was so comfortable. Despite the booking system being down and charges in the bar etc not being able to be charged to the rooms the staff just kept going and were always apologizing for any inconvenience. Had dinner in the restaurant which was good and service was very attentive. Valet parked on our first visit which was fast and efficient and used customer parking the next time which was easy to use also, concierge also provided us with extra checkout as I had to make several trips to the hospital and that way I did not get charged each time - Thank you We have now found the hotel we will be staying in each time we come to Melbourne. We have stayed twice in the last week as the location ticked the boxes for going to the MCG and also a hospital visit at the Epworth in Richmond.

Very happy with our experience

Breakfast was lovely. Great selection of food, nice room and a good coffee. The level 18 bar was a pleasant surprise. Dinner in the Cliveden was very enjoyable although I found the room a bit chilly, the waitress Julia was excellent.

We had trouble exiting the carpark. The ticket machine wasn’t working properly. We had to return to reception to pay and get a ticket to exit. I suggest the reception ask if you need to pay for parking when you check out. Also the fee at the machine was more expensive than I expected. Although we paid the 40 dollar fee after returning to reception.

Location was excellent as we travelled to watch the AFL; which ensued a very short walk. Excellent service by all staff. Great views of the city from our room; a huge king size bed which was so comfortable. The breakfast was delicious, we added this on during check-in as suggested by the staff member and so glad we did. Made for a great start to the next day. The car park availability is also so handy and affordable.

Bathroom didn’t have much room to hang more than one bath towel to dry or anywhere to put the wet bath mat. Couldn’t locate an exhaust fan so it was really hot trying to get ready to go out.

The bar and restaurant - I assume they are staff not affiliated with the hotel itself..

The staff. I was doubled charged for my room, and there was no compassion or attempt to rectify this. I was left short of cash on the one weekend I went away with my daughter to give her a good time - thanks for that. Basically I was told "sorry sir, there was a glitch in our system, you will get your money back on Monday" - pathetic. No attempt was made when it was raised to compensate for the stuff up. In fact, when I complained to the assistant manager, he was more concerned about the people next in line to check in. When I checked out and aired my disappointment again, the young lady replied with "Oh, yeah, that happens". Not good enough when you pay that amount for a one off experience with your daughter.

The room was well appointed and the view lovely. We like having a lounge to sit on and the tv in the lounge and bedroom. We didn't use it, but the bath was a lovely surprise and if we stayed longer would have used it. the bathroom was huge and good for 2 people to use. Also the shaving mirror was great for makeup

My one and only complaint was that the lighting in the bathroom was not good for makeup it needed to be brighter around the mirror.

Location is excellent, close to city and just across from the MCG. Classy fitout throughout and rooms are very well appointed. Staff very friendly and professional. Lobby bar and restaurant very nice.

The room bathrooms are very nice EXCEPT they don't have a fan (and the exhaust vent does nothing) which can be very unpleasant... No beer/wine in the mini bar. No pay TV or even digital free-to-air channels They don't do made-to-order omelettes at breakfast

Great reception, our room was lovely and clean with a great view especially at night. Took some really great photos. You couldn’t beat the breakfast, reminded me of our breakfasts we had in Europe in 2014. Even better I would say. Our room was very close to the lift which was ideal for us. ❤️

The only thing that I didn’t like was that there wasn’t enough tissues supplied in the box. Lucky I brought some with me but no big deal. The milk for the coffee and tea was just a little bit tiny, my husband loves his coffee.