- location is phenomenal - staff are professional - nice parking for you car - the Elisabeth suite is incredible - the view for the balcony is great - room service is fast - looks classy and historic

- if by chance you are staying next to a room that has children be prepared to hear their annoying voices all the time - for some reason when I parked the car in the hotel’s garage the receptionist insisted on keeping the cars key in the reception which was odd - some facilities are not well maintained it’s to be expected from a very old hotel

Specious suite with nice balcony on the lake. The location is fantastic. The staff of the restaurant and the door men are so polite.

The reception could be nicer. only one elevator for the whole hotel. The restaurant should expand its menu (Breakfast for instance) to include Halal food taking in consideration the huge number of the Arab tourists. Finally, there is a feel once you enter the hotel that this is not a 4-star hotel, the corridors, the services, the decoration and other things. Also there are lots of hidden costs :\

The location is perfect and near by the center.The staff are helpful even in the front desk or the restaurant.

The cleaning of the rooms are little bit required more attention along new furniture could be considered.

The staff were rude sometimes. But overall liked the stay a lot! The room was splendid and facing the lake view is awesome

The spa staff were super sweet and polite. The restaurant staff were unfortunately rude..

The location is simply stunning with the lake in the foreground and the mountains to the rear of that making a very dramatic beautiful landscape to just sit and admire and the beauty of it is it changes every few minutes the way the clouds form and even if a storm blows in it is still a sight to see .The hotel is magnificent it has beautiful decor very tastefully done the food is extraordinary and I have left the very best bit to last and that is the staff . Nothing is ever too much trouble and they make sure you are greeted with an hello in your own language and a beaming smile each time you see them . I think the soul of the hotel happens in the restaurant I have said already how good the food is but the staff in the restaurant really make everything so special and they really do work so hard to make everyone seem like they are there for them .

We had to leave eventually sadly .

Everything things were good .. Perfect location

No iron/ iron board , high price

From been picked up from the railway station to been taken to the airport for the trip home the whole experience was first class. The breakfast buffet had everything, a wonderful spread of fresh hot and cold food, the evening dinner with its many courses was an ongoing gastronomic treat, the reception staff could not have been more friendly and helpful, the room was large and well equipped with a wonderful balcony overlooking the lake, the location of the Grand Hotel could not have been any better. The Hotel as everything you need for a good relaxing holiday.

Nothing worth mentioning.

Very comfortable, lakeside hotel with full service. Half board arrangement had us worried but breakfast buffet was extensive and evening meal innovative, well prepared and delicious. Service was beyond any reproach. All spoke English much better than we could speak German! We had a 2 room suite with lakeside view. Both rooms had views of the lake. An excellent place to stay for a few days R&R. Parking is limited but the parking team were most accommodating and we parked our Range Rover comfortably outside the underground garage.

There is no disabled access for a wheel chair or mobility scooter (which my wife uses) except via the garage and the service lift and through the service areas. Not a great entranceway for a "grand" hotel, I'm afraid! Directions to the hotel need amplification. We hadn't realised the hotel was on the lake side of a railway track or protected by a disappearing bollard which required activation by a button next to it. More explicit directions would be very helpful, describing the turn need to access what looked like a pedestrian area in the town

Exceptional location and view on the lake, complementary services and facilities such as (afternoon snack and the bike renting).

1- No complementary still water bottels in the room however the tap waters is drinkable. 2- Also we were disappointed with the room windows it was high windows above the hight of the table. 3- the windows must have wire-mesh to prevent the entry of insects flies we couldn’t enjoy the fresh air when it is closed too hot and when it is opened lots of insects and small spiders.

Location was great with a nice view of the lake. Friendly staff and quiet and comfortable room

The bathroom seems a bit old , and separate shower from the toilet. There is no fan in the bathroom, and no air conditioner in the room as it was a bit warm. Leaving the window open is a bad idea at night to get the fresh are because the moth will get inside the room. When I checked out , they were about to charge me 20€ for parking , even though I informed the hotel that I don’t have a car, so be careful when you check not to pay for things that you didn’t use or do.