Staff were very helpful. Facilities were great. We only ate/drank at the pool bar once. and did not go back. The Italian restaurant was REALLY nice and as the resort is isolated from downtown (we had no car), having this Italian restaurant with great food really made the stay. Rooms were good and we had a balcony outlook over the pool, which was lovely. The turkish and dry sauna were really good. Everything was great. Try the lebanese restaurant in town, seriously good food.

Bookings for the Italian restaurant need to be easier. We could not call or book online. Once i spoke to a man preparing tables before opening and asked for reservation, with number of people, room number, time. He did not make booking. Second time we asked concierge, with same details, to make booking. Again no reservation when we arrived. Luckily each time we arrived at 7 (opening) they fitted our large groups in. Also, the breakfast ran out of cha preto (black tea) every morning and could not seem to replace it. Us Europeans love our black tea. The same buffet breakfast range every day became a bit boring. Suggest that the hotel changes the options daily.

I had an exceptional stay at the Bourbon Cataratas do Iguaçu Thermas Eco Resort. The resort offers a perfect blend of luxury and nature, making it an ideal getaway. The rooms were spacious, clean, and well-appointed, providing a comfortable and relaxing atmosphere. The resort’s amenities were top-notch. I particularly enjoyed the thermal pools and the well-maintained eco trails that offered a serene connection with nature. The variety of dining options was impressive, with delicious cuisine that catered to all tastes. The staff at the resort were incredibly friendly and attentive, ensuring that every aspect of my stay was perfect. The location of the resort is also a major highlight, being close to the stunning Iguaçu Falls. It was convenient to visit this natural wonder and then return to the comfort of the resort. Overall, I highly recommend Bourbon Cataratas do Iguaçu Thermas Eco Resort for anyone looking for a luxurious and nature-filled retreat.

My experience was marred by an issue with my booking. Due to a late flight, I was unable to check in on the first day of my reservation. I requested a refund for that night, which I had already paid for but did not stay. I also asked the reservation team at the resort to communicate with Booking.com to discuss the situation and support my refund request. Unfortunately, nothing happened, and my request was not addressed, which was disappointing. Overall, while the resort itself is excellent, my experience with their customer service regarding the refund was less than satisfactory. I hope they can improve on this aspect to provide a better experience for future guests.

Pool area was great and the kids really enjoyed it. Sports/football field was also enjoyed by the kids - even in the heat! Was nice to be able to walk through the garden areas, see the animals and where they grow the fresh produce. breakfast was plentiful.

Our garden view room was more like a road-view room; however they did change the room for us which was appreciated. Apart from breakfast, we found the food options to be limited.

amazing highly recommend great for families with smaller children. the facilities were really nice and had a huge variety. the staff was very friendly. the entertainment staff was very nice. breakfast buffet was very complete and the dinner buffet as well

some parts were a bit worn out in the hotel but to be expected with such a large facility resort

Facilities are very good for families, food was also a plus. Rooms have a good space and well maintained. Overall a very positive stay near the Iguassu Falls and other family places such as the Bird Park.

I would like to point out two major issues (a) the absence of a lifeguard in the kids swimming pool and (b) the mistake in my final billing due to an overcharge. I don't think it was done on purpose, bu suggest you check your final statement before paying.

Breakfast with diversified options, carefully prepared and served. The room is large and well furnished for working and for resting. The gentleness of the staff is a high point of the hotel.

One of the lifts remained broken form more than a day. The room was not properly cleaned when we arrived but arrangements for clining were promptly taken by the staff when we complained.

I liked to thank Felipe at the front desk, Rodrigo at the restaurant and Marcia at the spa for their excellent service. They went above and beyond to make sure everything was perfect. We felt very welcomed.

Just to be picky, I would say that the indoor pool wasn't as clean as I expected but the weather was quite chilly so it was very crowded.

Overall great experience, nice infrastructure for kids and great breakfast. Location is also very good to explore everything in Foz do Iguaçú.

No remarks.

Very nice hotel, but the staff are the star of it. They are so polite and so helpful. Amazing service. I would definitely recommend it.

The fact that they could have more amenities in the room like tooth brush and toothpaste. And also perhaps a bottle of water for free. Such an expensive hotel could have free water.

clean and peaceful Perfect place for family. I traveled with my husband, mother and my 2 year old and we had a great time. Breakfast and dinner really good

It can be noisy sometimes, doors and people talking on the corridor.