The location is amazing. Great view. The SPA and hot water pools are awesome!

The night lights from the terrace with the sun beds light up the room windows as well. They should have some sort of reflector shades so that the light is only directed toward the terrace and not toward the room windows. That being said, the curtains did their job. The terrace/sun beds side audio system needs a bit of work. It's great when the music comes only from the pool bar, but too loud when the music comes from the speakers on the front side of the terrace. As you have a SPA and pools, it would be useful to have a mini laundry rail on the balcony / in the room (for winter and the rooms without a balcony) to dry the bath robes and swimming suits. It would be great to have more English TV channels.

Always great SPA experience. The hotel and SPA facilities are super clean and well maintained. The personnel is very nice and they really try to keep the high level. The food is just amazing - you don't need to even think about eating outside at Bansko.

All the pillows are too high for my sleep style.

First of all the food... this was outstanding! The prices are very reasonable in the bar for drinks too. The area is beautiful and the spa very relaxing.

The only slight negative was that the room was very hot (no air con). Unfortunately there was a dog outside which barked constantly which meant we could not leave the window open.

The staff was really kind. The SPA is amazing, the food is just great. It is great to be in the outside pool and look at the highest peaks in Pirin mountain. We had a great time in Katarino SPA!

Water and espresso are not included in the breakfast and dinner.

everything, location, spa, pools with warm water, polite staff, domestic food, bowling, small gift for me and my girlfriend

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It’s been the third time we come to the hotel! We really like the place. The view over the mountains is amazing. The rooms are big, the bed is huge and it’s very clean. The baby crib was in perfect condition as well. The swimming pool is warm (34degrees) so perfect for kids. Sauna and steam bath are perfectly clean as well. Breakfast and dinner were perfect with a lot of choices.

It’s too hot in the common area (restaurant at 30 degrees, just impossible to eat!) and in the rooms. With a baby, it’s not possible to sleep properly at this temperature.

The service is outstanding and the activities for the children seemed pretty interesting for families with kids. We tried a few massages and they were all perfect. Perfect experience. The temperature of the swimming pool was also perfect. The food and beverages selection for the half board was excellent. The overall experience was great thanks for the outstanding service, food and location, but to be fair it's pretty overpriced for the current facilities that they offer. I would love to come back when the expansion and renovation is ready. :)

The outdoor swimming pool is way too small. The indoor swimming pool was also not big enough and too shallow. The outdoor facilities (chairs, deckings etc.) of the restaurant need some refreshment and the common parts (corridors especially) definitely need to work on the design. We stayed at the apartment and I slept on the sofa. There was a small window over the TV in the living room which didn't had an option to be covered, which made the curtains of the big screens useless as the sun would come through the small window in the morning.

The SPA was really amazing, clean and everything was working. The stuff was very friendly, smile and kind . They carry for us all the time.

Only the outside pool is a bit small.

Absolutely amazing place, great food, relaxing atmosphere, polite staff!

Everything ! This place is so relaxing.

Nothing